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Santander: Basic Current Account reviews

Name: Basic Current Account
Rating: 3.92 (287 reviews)

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3.87

Based on 287 reviews, last reviewed 22nd Nov 2024

100% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

50%

21%

14%

12%

Latest highest rating:

4

Spoke to a real person Was so good I could speak to a real person very quickly Reviewed on: 22nd November 2024

Latest lowest rating:

1

Didn’t help me to return my stolen money . Didn’t help me to return my stolen money . I contacted them several times and was told that it was impossible because the fraudulent company actually ... Read more Reviewed on: 23rd September 2024

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About this product

The Santander Basic Current Account is suitable for everyday banking needs. The account is designed for anyone new to the UK or with a poor credit history. Online and mobile banking options are available and account holders can withdraw fee-free cash from Santander cash machines when abroad. With Santander’s free rewards service, Basic Current Account customers can also access cashback, vouchers and prize draws.

It’s important to find the right bank account for your needs. Choosing a suitable account can become more difficult if you’re new to the country or have a poor credit rating. Learn how well Santander serves this demographic by reading our Santander Basic Current Account reviews.

Learn about existing account holders’ circumstances and why the Basic Current Account has worked for them. Find out about the sign-up process and how supportive Santander’s customer service team is. Read about the different perks available with the free rewards service. Learn more about the mobile banking app and the features it provides. Make an informed decision about your new bank account by reading our Santander Basic Current Account reviews.

If you have a Basic Current Account, share your experience with our Smart Money People community. How long have you had your account and is it your main bank account? Why did you choose the Basic Current Account and have you been satisfied so far? What’s your favourite feature of the account and is there anything you feel could be improved? Don’t forget to include any experiences you’ve had with the customer service team. Whether good or bad, write an honest Santander Basic Current Account review today. Together, we can help people like you make better financial decisions.

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Santander Basic Current Account reviews (287)

Simple and easy

It lives up to its "basic" name. Simple, easy, and nothing to worry about! Reviewed on: 23rd November 2019

Standard account

No issues but just basic big standard what you expect Reviewed on: 23rd November 2019

when things go wrong

when my wife died (i had a joint a/c) sorting out was simple Reviewed on: 23rd November 2019

Suits my needs

Suits my needs, no fees at all... Had for a few years and they throw lots of great deals at me i.e. low interest loans, credit cards etc so cannot fault! Reviewed on: 22nd November 2019

Great Bank

I have been with them for years, always find them great, even the call centres :) Reviewed on: 22nd November 2019

basic no frills service account

basic account avoids monthly package charges and fulfills all round basic service requirements! Reviewed on: 6th November 2019

Poor customer service in Windsor branch

Tried to open a bank account with my daughter in Windsor branch ready for college in September, id provided of recent savings account statement and passport but was advised needed driving licence and utility bill in addition. Difficult to provide as she does not have these as living at home without driving licence. Went to Nat West with same documents and no problem to open account. Member of staff on reception was very unhelpful and indifferent to trying to help at all. Reviewed on: 16th July 2019

Professional

Wonderful staff. Very friendly and helpful. Reviewed on: 23rd June 2019

Improvements Over Time

Initially it was a poor service and product, between myself and my family we all has fraud issues happen, but Santander have really stepped up their security recently and I feel much more confident that my money is safe. I've found the customer service to have really improved too so I'm being provided an all round much better service and product these days. Reviewed on: 13th May 2019

Old fashioned account.

This is a good basic current account without any charges for day to day banking whilst in credit. Reviewed on: 10th May 2019

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