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Santander: Basic current account reviews

Name: Basic current account
Rating: 4.12 (339 reviews)

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4.12

Based on 339 reviews, last reviewed 5th Sep 2026

82% decrease in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

52%

20%

13%

12%

Latest highest rating:

4

Average bank, friendly staff I find the branch staff friendly Reviewed on: 14th June 2026

Latest lowest rating:

1

Title: I deeply regret switching to Santander I switched my personal banking to Santander, initially attracted by the £175 switching offer. My experience since then has been appalling, and I now h... Read more Reviewed on: 5th September 2026

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About this product

The Santander Basic current account is for people who’ve been turned down for another current account, have a poor credit history, or are new to the UK for work or study.

The Basic current account has a contactless debit card, basic banking facilities, mobile banking as well as no fees for using Santander cash machines abroad.

Santander Basic account reviews help you find out what it’s really like to be a customer. If you’ve used Santander before, you can also leave a review and share your experience.

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Santander Basic current account reviews (339)

Fair and caring

Santander Bank is fair and caring with customers, my oldest bank. I have had great experience with them with financial support, credit card facilities. Their banking app is good, guiding customers against online fraud. I have enjoyed banking with them, helpful. Reviewed on: 29th March 2022

THE LISTENING BANK BANK

I have been Banking with Santander from the Old Abbey National Days and very happy with their online services and also their electronic feed backs. Reviewed on: 28th March 2022

Excellent service

Excellent online services keeping well informed with daily management of my account Reviewed on: 24th March 2022

They been amazing for me

They help me so much when I got scammed and I’ve just been very loyal Reviewed on: 10th March 2022

Rubbish

Find another Bank. I used to have an Abbey National account until they bought it out. I now have to pay Spanish tax on the shares I acquired through Abbey. Reviewed on: 10th February 2022

Very poor customer service

Santander have systematic closed all our local branches. I never wanted to be their customer, but they bought Alliance & Leicester and Abbey National that we had accounts with. I don't like them as I feel neglected. Reviewed on: 10th February 2022

Outstanding service

Following the death of my wife I was very reluctant to set out on the road to sorting out our joint account and her personal accounts after reading the stories of peoples experiences in these circumstances. I can’t explain how amazed I was when after completing an online form it was all sorted with 48 hours - amazing! Reviewed on: 2nd February 2022

Good enough.

I used to have the 123 account for the interest on balances up to £20,000 before it was cut to miniscule levels where I then switched to a basic current account. I've had reasonably pleasant experiences in my dealings with Santander but nothing that especially stands out, I've had no experience that makes me feel particularly loyal but I've also found little to really complain about. Reviewed on: 12th January 2022

Great basic current account

The account is simple to use and the Santander banking app makes it easy to send money to people or pay off my credit card. Reviewed on: 5th January 2022

Current account with no monthly fee

Switched from the 123 account when the interest rate went down significantly but the monthly fee didn't. The switch was very smooth and I kept the same account number. Reviewed on: 5th January 2022

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