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Santander: Basic current account reviews

View other Santander products
4.32
Based on 337 reviews, last reviewed 14th Jun 2026
44% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
53%
See only 4 star reviews
20%
See only 3 star reviews
13%
See only 2 star reviews
3%
See only 1 star reviews
11%

Latest highest rating:

4

Average bank, friendly staff I find the branch staff friendly Reviewed on: 14th June 2026
Craig Hopkins's avatar
Craig Hopkins

Latest lowest rating:

2

The current account does everything you need it too... The current account does everything you need it too the main issue is the complete lack of people available to see in branch. By the time you have com... Read more Reviewed on: 16th April 2026
Andy's avatar
Andy
Read all reviews Write a review

About this product

The Santander Basic current account is for people who’ve been turned down for another current account, have a poor credit history, or are new to the UK for work or study.

The Basic current account has a contactless debit card, basic banking facilities, mobile banking as well as no fees for using Santander cash machines abroad.

Santander Basic account reviews help you find out what it’s really like to be a customer. If you’ve used Santander before, you can also leave a review and share your experience.

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Santander Basic current account reviews (337)

Santander

1
13 years with the bank, rude, insultive, excuses for everything, money is not safe, anyone who youve ever had a direct debit with can just reset it up without your consent and empty your account.... and did!!! Reviewed on: 11th August 2021
Stacey Cooper's avatar
Stacey Cooper

Excellent banking with no fee

4
Supeeerb banking services, help always available Reviewed on: 6th August 2021
Adil Akhund's avatar
Adil Akhund

Santander why?

3
Charges without notice, £35 charge for 25p over overdraft - ridiculous Reviewed on: 27th July 2021
gaffney_beverly@yahoo.co.uk's avatar
[email protected]

Fairly good bank

5
Use a current account here to keep my savings, excellent rates and the staff in branch are fairly helpful! Reviewed on: 9th April 2021
Daniel A's avatar
Daniel A

Simple and helpful

5
The staff at Santander UK are all English speaker, very helpful, patient and actually follow on their action once they get off the phone with you. Been with them since 2005 and never had an issue. Their mobile app is also very user friendly and pretty responsive, transactions correct and show up straight away! Can't fault them. Reviewed on: 27th March 2021
Trouble 's avatar
Trouble

Santander

5
Professional, friendly, but loans not as cheap as Zopa. Reviewed on: 24th March 2021
Nigel Leslie's avatar
Nigel Leslie

Santander the best bank

5
I love how Santander helped me when I moved to the Uk. Before talking with them I was applying to open an account in other banks but nobody was accepting me. They helped me in everything, I would be always grateful Reviewed on: 21st March 2021
Nicolas's avatar
Nicolas

safety

5
Your money is safe in an account! But it's not easy to put money into an ATM and I got a thousand pounds today. The staff said they could get the account today, but they didn't! Reviewed on: 10th March 2021
hongyang zhang's avatar
hongyang zhang

simple and straightforward

4
haven't face any issues accessing their service Reviewed on: 9th March 2021
e's avatar
e

Beaurocratic, slow, old school

2
Santander have a big issue when it comes to UI/UX. They lag behind competitors when it comes to mobile banking. Their structuring of what should be simple accounts is sub-par. Their approach to digital is archaic. Staff are consistently uninformed of products and procedures. Over reliance on forms and paperwork is off putting in dealing with them. Reviewed on: 25th February 2021
Craig E's avatar
Craig E

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