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Santander: Basic Current Account reviews

3.96
Based on 307 reviews, last reviewed 14th Jun 2025
125% increase in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
51%
See only 4 star reviews
21%
See only 3 star reviews
13%
See only 2 star reviews
3%
See only 1 star reviews
12%

Latest highest rating:

5

I have been a Santander customer since it was Abbey... I have been a Santander customer since it was Abbey National and it has never let me down. The staff are always pleasant and helpful. They are my go-t... Read more Reviewed on: 14th June 2025
Eirian N's avatar
Eirian N

Latest lowest rating:

1

They are so rude, they mess up and don't hold themse... They are so rude, they mess up and don't hold themselves accountable for the issues that they have caused. Putting there customers into debt and not a... Read more Reviewed on: 4th March 2025
James b's avatar
James b

About this product

The Santander Basic Current Account is suitable for everyday banking needs. The account is designed for anyone new to the UK or with a poor credit history. Online and mobile banking options are available and account holders can withdraw fee-free cash from Santander cash machines when abroad. With Santander’s free rewards service, Basic Current Account customers can also access cashback, vouchers and prize draws.

It’s important to find the right bank account for your needs. Choosing a suitable account can become more difficult if you’re new to the country or have a poor credit rating. Learn how well Santander serves this demographic by reading our Santander Basic Current Account reviews.

Learn about existing account holders’ circumstances and why the Basic Current Account has worked for them. Find out about the sign-up process and how supportive Santander’s customer service team is. Read about the different perks available with the free rewards service. Learn more about the mobile banking app and the features it provides. Make an informed decision about your new bank account by reading our Santander Basic Current Account reviews.

If you have a Basic Current Account, share your experience with our Smart Money People community. How long have you had your account and is it your main bank account? Why did you choose the Basic Current Account and have you been satisfied so far? What’s your favourite feature of the account and is there anything you feel could be improved? Don’t forget to include any experiences you’ve had with the customer service team. Whether good or bad, write an honest Santander Basic Current Account review today. Together, we can help people like you make better financial decisions.

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Santander Basic Current Account reviews (307)

Very good bank

4
None we had any grub left from this bank and it’s really good Reviewed on: 28th January 2020

not good

1
while abroad they were not at all helpful when money was taken from my account Reviewed on: 28th January 2020

Excellent

5
The customer service is brilliant Reviewed on: 24th January 2020

Was well coming

5
Tuck me less then 5 mins to get where I need to be Reviewed on: 19th January 2020

No hassle bank

5
They cause me no hassle i moves from lloyds to santander with ease a year ago no silly charges Reviewed on: 18th January 2020

Basic Current Account

3
I have had the account for 12 years and never had a problem. I like the app and can easily check my balance, make transfers instantly and view transactions. I would like it if it updated in real time. Reviewed on: 12th January 2020

Basic account so what do you expect!

4
I feel the security is really good these days, certainly been lots of improvement. With it being a basic account there's obviously no extras, but it does fine for me. Reviewed on: 11th January 2020

Fab!

5
Santander has been my bank for many years ove never had any problems.the inbranch staff in my local branch are so helpful Reviewed on: 28th December 2019

A decent, reliable bank

4
Good customer service and never had any issues with them. Reviewed on: 26th November 2019

Average bank account

3
The basic account is.... basic. No frills, no rewards It's nothing to write home about when compared to other banks' offers. Reviewed on: 25th November 2019

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