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Santander: Basic current account reviews

Name: Basic current account
Rating: 3.97 (318 reviews)

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4.04

Based on 318 reviews, last reviewed 23rd Jan 2026

900% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

52%

20%

13%

12%

Latest highest rating:

5

Santander in France As I live in France, Santander has maintained my account despite Brexit with efficiency and good service. All calls are acknowledged by their team and... Read more Reviewed on: 23rd January 2026

Latest lowest rating:

1

They are so rude, they mess up and don't hold themse... They are so rude, they mess up and don't hold themselves accountable for the issues that they have caused. Putting there customers into debt and not a... Read more Reviewed on: 4th March 2025

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About this product

The Santander Basic current account is for people who’ve been turned down for another current account, have a poor credit history, or are new to the UK for work or study.

The Basic current account has a contactless debit card, basic banking facilities, mobile banking as well as no fees for using Santander cash machines abroad.

Santander Basic account reviews help you find out what it’s really like to be a customer. If you’ve used Santander before, you can also leave a review and share your experience.

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Santander Basic current account reviews (318)

New overdraft balance

I've had previous issues with Santander in that purchases had not appeared or been taken from my available balance until a few days after the purchase making it hard to keep on top of my account. Since the government change to overdrafts where they now split them it is now a lot easier to read and keep track of. Reviewed on: 3rd February 2020

Very good bank

None we had any grub left from this bank and it’s really good Reviewed on: 28th January 2020

not good

while abroad they were not at all helpful when money was taken from my account Reviewed on: 28th January 2020

Excellent

The customer service is brilliant Reviewed on: 24th January 2020

Was well coming

Tuck me less then 5 mins to get where I need to be Reviewed on: 19th January 2020

No hassle bank

They cause me no hassle i moves from lloyds to santander with ease a year ago no silly charges Reviewed on: 18th January 2020

Basic Current Account

I have had the account for 12 years and never had a problem. I like the app and can easily check my balance, make transfers instantly and view transactions. I would like it if it updated in real time. Reviewed on: 12th January 2020

Basic account so what do you expect!

I feel the security is really good these days, certainly been lots of improvement. With it being a basic account there's obviously no extras, but it does fine for me. Reviewed on: 11th January 2020

Fab!

Santander has been my bank for many years ove never had any problems.the inbranch staff in my local branch are so helpful Reviewed on: 28th December 2019

A decent, reliable bank

Good customer service and never had any issues with them. Reviewed on: 26th November 2019

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