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Santander: Basic current account reviews

Name: Basic current account
Rating: 3.94 (308 reviews)

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3.97

Based on 308 reviews, last reviewed 3rd Oct 2025

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

50%

21%

14%

12%

Latest highest rating:

5

I have been a Santander customer since it was Abbey... I have been a Santander customer since it was Abbey National and it has never let me down. The staff are always pleasant and helpful. They are my go-t... Read more Reviewed on: 14th June 2025

Latest lowest rating:

1

They are so rude, they mess up and don't hold themse... They are so rude, they mess up and don't hold themselves accountable for the issues that they have caused. Putting there customers into debt and not a... Read more Reviewed on: 4th March 2025

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About this product

The Santander Basic current account is for people who’ve been turned down for another current account, have a poor credit history, or are new to the UK for work or study.

The Basic current account has a contactless debit card, basic banking facilities, mobile banking as well as no fees for using Santander cash machines abroad.

Santander Basic account reviews help you find out what it’s really like to be a customer. If you’ve used Santander before, you can also leave a review and share your experience.

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Santander Basic current account reviews (308)

Average bank account

The basic account is.... basic. No frills, no rewards It's nothing to write home about when compared to other banks' offers. Reviewed on: 25th November 2019

Simple and easy

It lives up to its "basic" name. Simple, easy, and nothing to worry about! Reviewed on: 23rd November 2019

Standard account

No issues but just basic big standard what you expect Reviewed on: 23rd November 2019

when things go wrong

when my wife died (i had a joint a/c) sorting out was simple Reviewed on: 23rd November 2019

Suits my needs

Suits my needs, no fees at all... Had for a few years and they throw lots of great deals at me i.e. low interest loans, credit cards etc so cannot fault! Reviewed on: 22nd November 2019

Great Bank

I have been with them for years, always find them great, even the call centres :) Reviewed on: 22nd November 2019

basic no frills service account

basic account avoids monthly package charges and fulfills all round basic service requirements! Reviewed on: 6th November 2019

Poor customer service in Windsor branch

Tried to open a bank account with my daughter in Windsor branch ready for college in September, id provided of recent savings account statement and passport but was advised needed driving licence and utility bill in addition. Difficult to provide as she does not have these as living at home without driving licence. Went to Nat West with same documents and no problem to open account. Member of staff on reception was very unhelpful and indifferent to trying to help at all. Reviewed on: 16th July 2019

Professional

Wonderful staff. Very friendly and helpful. Reviewed on: 23rd June 2019

Improvements Over Time

Initially it was a poor service and product, between myself and my family we all has fraud issues happen, but Santander have really stepped up their security recently and I feel much more confident that my money is safe. I've found the customer service to have really improved too so I'm being provided an all round much better service and product these days. Reviewed on: 13th May 2019

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