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Santander: Basic current account reviews

Name: Basic current account
Rating: 4.12 (339 reviews)

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4.12

Based on 339 reviews, last reviewed 5th Sep 2026

82% decrease in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

52%

20%

13%

12%

Latest highest rating:

4

Average bank, friendly staff I find the branch staff friendly Reviewed on: 14th June 2026

Latest lowest rating:

1

Title: I deeply regret switching to Santander I switched my personal banking to Santander, initially attracted by the £175 switching offer. My experience since then has been appalling, and I now h... Read more Reviewed on: 5th September 2026

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About this product

The Santander Basic current account is for people who’ve been turned down for another current account, have a poor credit history, or are new to the UK for work or study.

The Basic current account has a contactless debit card, basic banking facilities, mobile banking as well as no fees for using Santander cash machines abroad.

Santander Basic account reviews help you find out what it’s really like to be a customer. If you’ve used Santander before, you can also leave a review and share your experience.

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Santander Basic current account reviews (339)

simple and straightforward

haven't face any issues accessing their service Reviewed on: 9th March 2021

Beaurocratic, slow, old school

Santander have a big issue when it comes to UI/UX. They lag behind competitors when it comes to mobile banking. Their structuring of what should be simple accounts is sub-par. Their approach to digital is archaic. Staff are consistently uninformed of products and procedures. Over reliance on forms and paperwork is off putting in dealing with them. Reviewed on: 25th February 2021

Great Banking and Customer Service

I've banked with Santander for many years and have always found my banking needs have been met in an efficient and accessible way and the Customer Service is always extremely good. I'm always informed of any changes or communications that I need to know about and the online banking is easy to use and fully comprehensive. I was even offered the chance to change to a different type of current account, so that my overdraft charges would be capped at a certain amount, saving me a lot of money, when the new Banking Overdraft Fees regulations changed last year. A very happy customer. Reviewed on: 22nd February 2021

Santander Current Account

Can't be faulted, good customer service and good online functionality Reviewed on: 18th February 2021

Best bank & customer service

I’ve been with the bank for over 40yrs and always received a warm friendly service Reviewed on: 18th February 2021

Fantastic Bank

Santander are a fantastic bank. They helped me when no other bank would support me. Since being with them my life has go better. They have fantastic staff who support you all the way Reviewed on: 17th February 2021

Simple and professional

Been easy to open an current account quick and simple Reviewed on: 16th February 2021

Easy

Love the app and the cards and my account Reviewed on: 5th February 2021

bad service in branch

you have to wait to long to be served Reviewed on: 17th September 2020

Supporting

Very supportive. Open to suggestions to customer support. Review and keep track of account information. Reviewed on: 19th June 2020

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