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Santander: Basic current account reviews

Name: Basic current account
Rating: 4.32 (337 reviews)

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4.32

Based on 337 reviews, last reviewed 14th Jun 2026

44% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

53%

20%

13%

11%

Latest highest rating:

4

Average bank, friendly staff I find the branch staff friendly Reviewed on: 14th June 2026

Latest lowest rating:

2

The current account does everything you need it too... The current account does everything you need it too the main issue is the complete lack of people available to see in branch. By the time you have com... Read more Reviewed on: 16th April 2026

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About this product

The Santander Basic current account is for people who’ve been turned down for another current account, have a poor credit history, or are new to the UK for work or study.

The Basic current account has a contactless debit card, basic banking facilities, mobile banking as well as no fees for using Santander cash machines abroad.

Santander Basic account reviews help you find out what it’s really like to be a customer. If you’ve used Santander before, you can also leave a review and share your experience.

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Santander Basic current account reviews (337)

TOTALLY CRAP ON LINE BANKING SYSTEM !

TOTALLY CRAP ON LINE BANKING SYSTEM ! I spent over 2 hours trying to log in, clear the cookies, using various browsers. DO NOT USE SANTANDER BANK as they are totally shi*t in IT dept. I have other bank accounts with on line banking & have not had any issues - santander is the only one so it proves they are incompetent. Reviewed on: 7th March 2020

Terrible bank

They've blocked my account because I got a tax refund off hmrc I've shown them proof and they still wont let me access my account or have any of my funds when you ring you get nothing from them it's the worst bank to open an account with Reviewed on: 5th March 2020

Great first child's account

Opened this for my son, love that it gains interest as my son can see if he doesn't spend money it grows instead of remaining sfatic Reviewed on: 10th February 2020

It's done the job for me

I don't think the rates are very good on their savings accounts at all. My graduate account is nearly maturing I think, I couldn't see when it started on my online banking. The overdraft facility is still there I think that the account lasts for two years and then becomes a normal current account. I get 3% interest on a balance larger than £200 I think so that's not bad. Reviewed on: 9th February 2020

Excellent

Always helpful & friendly , very polite and accommodating Reviewed on: 8th February 2020

Basic Current Account

Runs without problems. But 0% interest on balance and not much in perks. Reviewed on: 8th February 2020

Excellent customer care

Excellent customer care and very easy to get hold of. Incredibly quick to act if there’s any suspicious activity on your account and very helpful for day to day advice too. Reviewed on: 7th February 2020

Trustworthy

Alwaystheretorespondtomyneeds.Anhonesttogoodnessfamilybank. Reviewed on: 6th February 2020

Easy

Easy to use and does what it's meant to without issues Reviewed on: 4th February 2020

New overdraft balance

I've had previous issues with Santander in that purchases had not appeared or been taken from my available balance until a few days after the purchase making it hard to keep on top of my account. Since the government change to overdrafts where they now split them it is now a lot easier to read and keep track of. Reviewed on: 3rd February 2020

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