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Santander: Basic Current Account reviews

3.88
Based on 287 reviews, last reviewed 22nd Nov 2024
100% increase in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
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3%
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12%

Latest highest rating:

4

Spoke to a real person Was so good I could speak to a real person very quickly Reviewed on: 22nd November 2024
Justin Maitland-Walker's avatar
Justin Maitland-Walker

Latest lowest rating:

1

Didn’t help me to return my stolen money . Didn’t help me to return my stolen money . I contacted them several times and was told that it was impossible because the fraudulent company actually ... Read more Reviewed on: 23rd September 2024
Svetlana G's avatar
Svetlana G

About this product

The Santander Basic Current Account is suitable for everyday banking needs. The account is designed for anyone new to the UK or with a poor credit history. Online and mobile banking options are available and account holders can withdraw fee-free cash from Santander cash machines when abroad. With Santander’s free rewards service, Basic Current Account customers can also access cashback, vouchers and prize draws.

It’s important to find the right bank account for your needs. Choosing a suitable account can become more difficult if you’re new to the country or have a poor credit rating. Learn how well Santander serves this demographic by reading our Santander Basic Current Account reviews.

Learn about existing account holders’ circumstances and why the Basic Current Account has worked for them. Find out about the sign-up process and how supportive Santander’s customer service team is. Read about the different perks available with the free rewards service. Learn more about the mobile banking app and the features it provides. Make an informed decision about your new bank account by reading our Santander Basic Current Account reviews.

If you have a Basic Current Account, share your experience with our Smart Money People community. How long have you had your account and is it your main bank account? Why did you choose the Basic Current Account and have you been satisfied so far? What’s your favourite feature of the account and is there anything you feel could be improved? Don’t forget to include any experiences you’ve had with the customer service team. Whether good or bad, write an honest Santander Basic Current Account review today. Together, we can help people like you make better financial decisions.

Santander Basic Current Account reviews (287)

Review of the Santander, Basic Current Account:

Account review

3
Not very good doesn't offer any interest Reviewed on: 11th November 2017

Santander

1
13 years with the bank, rude, insultive, excuses for everything, money is not safe, anyone who youve ever had a direct debit with can just reset it up without your consent and empty your account.... and did!!! Reviewed on: 11th August 2021

Excellent banking with no fee

4
Supeeerb banking services, help always available Reviewed on: 6th August 2021

Santander why?

3
Charges without notice, £35 charge for 25p over overdraft - ridiculous Reviewed on: 27th July 2021

Fairly good bank

5
Use a current account here to keep my savings, excellent rates and the staff in branch are fairly helpful! Reviewed on: 9th April 2021

Simple and helpful

5
The staff at Santander UK are all English speaker, very helpful, patient and actually follow on their action once they get off the phone with you. Been with them since 2005 and never had an issue. Their mobile app is also very user friendly and pretty responsive, transactions correct and show up straight away! Can't fault them. Reviewed on: 27th March 2021

Santander

5
Professional, friendly, but loans not as cheap as Zopa. Reviewed on: 24th March 2021

Santander the best bank

5
I love how Santander helped me when I moved to the Uk. Before talking with them I was applying to open an account in other banks but nobody was accepting me. They helped me in everything, I would be always grateful Reviewed on: 21st March 2021

safety

5
Your money is safe in an account! But it's not easy to put money into an ATM and I got a thousand pounds today. The staff said they could get the account today, but they didn't! Reviewed on: 10th March 2021

simple and straightforward

4
haven't face any issues accessing their service Reviewed on: 9th March 2021

Beaurocratic, slow, old school

2
Santander have a big issue when it comes to UI/UX. They lag behind competitors when it comes to mobile banking. Their structuring of what should be simple accounts is sub-par. Their approach to digital is archaic. Staff are consistently uninformed of products and procedures. Over reliance on forms and paperwork is off putting in dealing with them. Reviewed on: 25th February 2021

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