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Santander: 123 Current Account reviews

Name: 123 Current Account
Rating: 4.19 (1229 reviews)

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4.15

Based on 1,229 reviews, last reviewed 28th Nov 2024

83% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

55%

27%

Latest highest rating:

5

Santander very good Brilliant service, call centres excellent Reviewed on: 28th November 2024

Latest lowest rating:

1

So hard to set up an account. So hard to set up an account. Couldn’t believe it. I had to wait in a physical bank twice for over an hour. And they kept sending me letters that were... Read more Reviewed on: 28th November 2024

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About this product

The Santander 1|2|3 Current Account is no longer available to new customers.

Santander 123 Current Account reviews (1229)

Review of the Santander, 123 Current Account:

First they dropped the rate, then they nearly lost me a home

First they increased the monthly fee from £2 to £5...then they cut the interest rate from 3% to 1.5%...well ok that's market forces at work, I guess I understand...but what really got my goat? When we moved house earlier this year, I needed to transfer a lump sum for a rental deposit...Santander blocked it because it "didn't fit my regular spending pattern". Well of course not, moving house is not a regular occurrence! There was easily enough money in the account to cover it, but despite having received certified proof that I'm a grown up when I opened the account Santander seem to think they have the right to stop me spending my own money! When I asked what I could have done to prevent this, they said "nothing, as it's automated" - how comforting! I got £30 compensation, but that's nowhere near enough for the stress of nearly losing the home we wanted (&needed) and the embarrassment of the letting agents and landlord treating me like a wanted criminal. Am looking to switch in the very near future. Reviewed on: 21st November 2016

Brilliant

I have banked with Santander for over 25yrs and honestly a great bank never any issues regarding contacting them and they mobile app is excellent Reviewed on: 20th January 2024

Local Branch Phone Number is a Premium Rate Number

My local Santander branch in West Bridgford, Nottingham left a message to ring them. I rang and a 13 minute call, for some of which I was on hold, cost £4, as it is a premium rate 05511 number. Why are Santander using Premium rate numbers? Reviewed on: 3rd January 2024

Efficient simple account

Great customer service providing a range of account services Reviewed on: 1st November 2023

Brilliant rates

Caught your saving rate at 5.2 % and a monthly payment excellent Reviewed on: 15th October 2023

Very easy to use

Never liked online banking until I used Santander, which is easy to use. Reviewed on: 14th October 2023

They Have a Branch !

They are available - That's the important Bit ! Reviewed on: 4th October 2023

Fair bank

Have always been helpful and a good banking app is always useful Reviewed on: 26th September 2023

Benifits need to beat charges

If you use it a lot it is one of the best accounts on the market Reviewed on: 20th September 2023

Make money back

Great idea for making money on your spending Reviewed on: 12th September 2023

Experience Santander

Easy to deal with especially when attending the Branch Reviewed on: 9th September 2023

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