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Santander: 123 Current Account (discontinued) reviews

4.17
Based on 1,252 reviews, last reviewed 5th Sep 2025
40% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
55%
See only 4 star reviews
27%
See only 3 star reviews
8%
See only 2 star reviews
4%
See only 1 star reviews
6%

Latest highest rating:

5

Santander Good app. Easy to set up and use with minimal fuss. Everything seems straightforward Reviewed on: 5th September 2025
Jos's avatar
Jos

Latest lowest rating:

2

Is that a bank for the elderly ? Strong impression that the bank have little time for customers . I approached my local branch 4 times since May 2025 for certificates of interest whic... Read more Reviewed on: 23rd June 2025
Tina's avatar
Tina

About this product

The Santander 1|2|3 Current Account is no longer available to new customers.

Review Santander: 123 Current Account (discontinued) now

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Santander 123 Current Account (discontinued) reviews (1252)

good service on and offline..

5
accessible by phone in the event of an out of the ordinary problem problem Reviewed on: 12th March 2024

Very helpful

4
I have called into their branch a couple of times and they are very helpful and efficient Reviewed on: 5th March 2024

Pretty faultless in the 20 years I have been with them.

5
Pretty faultless in the 20 years I have been with them. I have felt no reason to change to any other bank. Reviewed on: 5th March 2024

Early days...

4
Started very recently, so little by way of experience here. So far, so good. Reviewed on: 27th February 2024

Decent for a while

2
It was a good product back in the day, when it would give a decent interest rate. Through time, it fell back against the competition. Reviewed on: 22nd February 2024

Impossible to talk to someone and the chatbot is use...

3
Impossible to talk to someone and the chatbot is useless. Reviewed on: 16th February 2024

WOULD NOT RECOMMEND SANTANDER

2
4 times I had problems with debit card. Santander very slow to react and lengthy phone calls required to resolve situation. Refused to take any responsibility for their own errors and rude attitude. Reviewed on: 15th February 2024

The 1 2 3 Lite account gives Cashback on Direct Debits

4
The 1 2 3 Lite account gives Cashback on Direct Debits but have adjusted them over the years so not quite so advantageous Reviewed on: 15th February 2024

Account is easy to use.

5
Account is easy to use. Good support over the phone and a nice bonus of cash back on certain things. Interest rates are not the best I found but over all I’ve had a good experience banking with them. Reviewed on: 15th February 2024

Easy to use app.

5
Easy to use app.Log in not too long.Like the cashback . Reviewed on: 15th February 2024

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