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Santander: 123 current account (discontinued) reviews

4.10
Based on 1,277 reviews, last reviewed 1st Jul 2026
56% decrease in 5 star reviews
in the past 90 days
50% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
54%
See only 4 star reviews
27%
See only 3 star reviews
8%
See only 2 star reviews
4%
See only 1 star reviews
6%

Latest highest rating:

5

Everything Brilliant Interest on my account, cash back on utilities, only £500 a month needs to go in the account. There’s always somebody available on line, in branch or ... Read more Reviewed on: 18th June 2026
Lorna Ridgers's avatar
Lorna Ridgers

Latest lowest rating:

1

Complaint procedure Terrible experience trying to get them to resolve a complaint about a failure of theit system. They have restricted my bank access as a result and th... Read more Reviewed on: 1st July 2026
David Wilson's avatar
David Wilson

About this product

The Santander 1|2|3 Current Account is no longer available to new customers.

Review Santander: 123 current account (discontinued) now

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Santander 123 current account (discontinued) reviews (1277)

Complaint procedure

1
Terrible experience trying to get them to resolve a complaint about a failure of theit system. They have restricted my bank access as a result and their complaint team are indifferent and incompetent Reviewed on: 1st July 2026

Everything Brilliant

5
Interest on my account, cash back on utilities, only £500 a month needs to go in the account. There’s always somebody available on line, in branch or at the end of a phone line to help. Honest advice - discouraged me from having an unnecessary credit card. Offered me home insurance at a much cheaper rate than other companies. Reviewed on: 18th June 2026

Long term Santander Account

4
I have had Santander accounts for over 10 years now and always found them to be of good service. The only downside I have encountered is the telephone service, it can be difficult to contact at times. Otherwise I would definitely recommend Reviewed on: 18th April 2026

Good customer service. Good app, easy to use.

5
Good app, easy to use. Customer helpful when needed. Reviewed on: 16th April 2026

Reliable but products offered linked to the account...

5
Reliable but products offered linked to the account are too expensive and not competitive Reviewed on: 16th April 2026

Been using santander for years, always been easy to...

5
Been using santander for years, always been easy to sort things out, app is easy to use, very easy to control everything. Definitely would recommend. Reviewed on: 16th April 2026

A very reliable service provider

5
A very reliable service provider Reviewed on: 25th March 2026

I have had this account for over 10 years and for my...

4
I have had this account for over 10 years and for my purposes have never been tempted to move. The App is excellent, easy to use and rewards are reasonable Reviewed on: 25th March 2026

PROBLEM AFTER PROBLEM SO HAVE TRANSFERED TO NAYIONWI...

2
PROBLEM AFTER PROBLEM SO HAVE TRANSFERED TO NAYIONWIDE AND NOW RECEIVE A MUCH MORE CUSTOMER FOCUSED BANK Reviewed on: 25th March 2026

Bank that suits

4
Provide a service that suits my requirements for current account & credit card Reviewed on: 25th March 2026

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