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Santander: Options Home Insurance reviews

Name: Options Home Insurance
Rating: 3.18 (17 reviews)

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2.96

Based on 17 reviews, last reviewed 4th Sep 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

24%

41%

3 star

2 star

35%

Latest highest rating:

5

Affordable and Hassle-Free I've had a great experience with Santander home insurance. The pricing is very competitive, offering solid coverage at an affordable rate. The applica... Read more Reviewed on: 4th September 2024

Latest lowest rating:

1

We have recently had a dreadful experience with Sant... We have recently had a dreadful experience with Santander home insurance . I would never recommend them . They were difficult to contact, lost our doc... Read more Reviewed on: 25th March 2024

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About this product

Protecting your home and the belongings inside it is extremely important. However, finding the right policy for your needs from a reputable insurer can be challenging. At Smart Money People, we want to help make this process easier for you. We collect Santander home insurance reviews to help you make an informed decision when choosing your new provider.

Santander Home Insurance is underwritten and administered by Aviva. You can choose between buildings insurance, contents insurance or a combination of the two. Santander offers two different levels of cover: Classic and Plus. Make your policy more secure by adding on additional extras, such as personal belongings cover, legal services and more.

What’s most important to you from a home insurance policy? Are you looking for a standard combined policy that will cover the basics of home insurance? Or instead, are you looking for a robust and secure policy with the option to include additional benefits? Whatever your needs, read our Santander home insurance reviews. Written by genuine policyholders, you can gain insight into what you can expect as a Santander customer.

Have you had a home insurance policy with Santander? Share your experience with our Smart Money People community. Why did you choose Santander, and were you satisfied throughout your policy term? Did you take out buildings insurance, contents insurance or a combined policy, and which level of cover did you choose? Would you say that the price of your premium was reasonable for the level of cover you received?

Whether good or bad, write a Santander home insurance review today. Together, we can help people like you make better decisions.

Santander Options Home Insurance reviews (17)

Review of the Santander, Options Home Insurance:

Appalling service and refused accept a claim from weather damage

I have had home and contents insurance with Santander for years and never had to make a claim. Suffered wind damage to the roof and they were not interested as according to their records the wind speed was less than 55 mph and so I couldn't claim! Appalling service. Avoid avoid avoid. Reviewed on: 25th May 2020

Affordable and Hassle-Free

I've had a great experience with Santander home insurance. The pricing is very competitive, offering solid coverage at an affordable rate. The application process was incredibly straightforward and user-friendly, making it quick and easy to get my home insured. Overall, I'm very satisfied with the service and would recommend Santander to anyone looking for convenient and cost-effective home insurance. Reviewed on: 4th September 2024

Annual renew price has been fair - so far.

If it goes up at renew time too much for my liking then I look around elsewhere. So far it's not gone up too much. That's convenient for me to renew. Reviewed on: 4th September 2024

We have recently had a dreadful experience with Sant...

We have recently had a dreadful experience with Santander home insurance . I would never recommend them . They were difficult to contact, lost our documents , refused to pay for items that were stolen when we had a break in at our apartment , despite having proof we were a couple residing together from the municipality. We were able to provide proof of payment for all the items stolen but only paid out for some of the items after months of calling and e mailing them. Then they wanted a proof of kinship and made it so impossible and traumatising that we do not want anyone to ever go through this experience. I cannot stress strongly enough .. Please do not get your house insured with Santander home insurance . Reviewed on: 25th March 2024

Poor service

Having been paying Santander insurance for over 25 years the service received is very poor was guided to make a claim online due to storm damage then basically had 5 emails back and forth after providing pictures of internal water damage was told damage looks like it was there before the storm no assessor was sent even though I asked fora visit basically I believe they use aviva now and I’m not impressed the correspondence from the claims department has not impressed me I will be switching to a different provider Reviewed on: 9th November 2023

Security

I have full trust in santander home insurance, it was quick and easy to set up, and I'm kept informed when it's paid .you choose your monthly payment Reviewed on: 22nd August 2023

Sound house insurance

I have had my house insured with Santander for over 40 years...says it all. Reviewed on: 27th September 2022

Easy to apply for

Value for money, easy online access, can speak to someone if needed. Reviewed on: 28th August 2022

Very poor service

Disgusted that Santander cajoled us into taking out home insurance with them when we mortgaged our house 5 years ago, yet the first claim, for a broken smart watch that we lodged with them OVER A MONTH AGO (hardly particularly expensive) they take it upon themselves to pass our claim to the worst rated and dodgy so called insurance company we’ve ever heard of… The Davies Group! We are no further forward, we have no resolution, we have no contact from them despite my emails and failed attempts to speak to them on the phone, and we are not happy. We will be sourcing insurance elsewhere, and cancelling yours Santander as it’s not fit for purpose. Shame on you! Reviewed on: 11th August 2022

Very good service, quick and efficent.

I had to update details due to the death of mu husband. They handled this professionally and in a very sensitive manner. They listened and changed the policy to suit my changing circumstances. Reviewed on: 13th February 2022

VERY BAD CALL CENTRE STAFF

I HAVE SANTANDER HOME INSURANCE POLICY FOR 15 YEARS. AND I PHONE TO SEE WHY MY POLICY WENT UP FROM 414.18P TO 609.24P THE GIRL ON THE PHONE WAS SO RUDE AND SAID SHE WOULD GIVE A DISCOUNT OF 26.90P I SAID ITS STILL SOUNDS TO HIGH. [SHE SAID TO ME IT IS WHAT IT IS AND I CAN LEAVE IF I WANT] I ASKED TO SPEAK TO A MANAGER AND SHE KEPT ME WAITING 10 MINS HOPING I WOULD HANG UP. THE MANAGER WAS NO HELP AT ALL..THEY NEED RETRAIN IN CUSTOMER SERVICES BIG TIME..I WOULD NEVER EVER TAKE OUT A POLICY AGAIN WITH THIS COMPANY AGAIN.... Reviewed on: 1st February 2019

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