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VICTOR IRWIN

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Review of the Santander, Options Home Insurance:

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VERY BAD CALL CENTRE STAFF

I HAVE SANTANDER HOME INSURANCE POLICY FOR 15 YEARS. AND I PHONE TO SEE WHY MY POLICY WENT UP FROM 414.18P TO 609.24P THE GIRL ON THE PHONE WAS SO RUDE AND SAID SHE WOULD GIVE A DISCOUNT OF 26.90P I SAID ITS STILL SOUNDS TO HIGH. [SHE SAID TO ME IT IS WHAT IT IS AND I CAN LEAVE IF I WANT] I ASKED TO SPEAK TO A MANAGER AND SHE KEPT ME WAITING 10 MINS HOPING I WOULD HANG UP. THE MANAGER WAS NO HELP AT ALL..THEY NEED RETRAIN IN CUSTOMER SERVICES BIG TIME..I WOULD NEVER EVER TAKE OU... Reviewed on: 1st February 2019

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