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Liana F

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Review of the Santander, Options Home Insurance:

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We have recently had a dreadful experience with Sant...

We have recently had a dreadful experience with Santander home insurance . I would never recommend them . They were difficult to contact, lost our documents , refused to pay for items that were stolen when we had a break in at our apartment , despite having proof we were a couple residing together from the municipality. We were able to provide proof of payment for all the items stolen but only paid out for some of the items after months of calling and e mailing them. Then they wanted a proof of kinship and made it so impossible and traumatising that we do not want anyone to ever go through this experience. I cannot stress strongly enough .. Please do not get your house insured with Santander home insurance . Reviewed on: 25th March 2024

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