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Santander: Options Home Insurance reviews

Name: Options Home Insurance
Rating: 3.18 (17 reviews)

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2.96

Based on 17 reviews, last reviewed 4th Sep 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

24%

41%

3 star

2 star

35%

Latest highest rating:

5

Affordable and Hassle-Free I've had a great experience with Santander home insurance. The pricing is very competitive, offering solid coverage at an affordable rate. The applica... Read more Reviewed on: 4th September 2024

Latest lowest rating:

1

We have recently had a dreadful experience with Sant... We have recently had a dreadful experience with Santander home insurance . I would never recommend them . They were difficult to contact, lost our doc... Read more Reviewed on: 25th March 2024

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About this product

Protecting your home and the belongings inside it is extremely important. However, finding the right policy for your needs from a reputable insurer can be challenging. At Smart Money People, we want to help make this process easier for you. We collect Santander home insurance reviews to help you make an informed decision when choosing your new provider.

Santander Home Insurance is underwritten and administered by Aviva. You can choose between buildings insurance...

Santander Options Home Insurance reviews (17)

Review of the Santander, Options Home Insurance:

Very poor service

Disgusted that Santander cajoled us into taking out home insurance with them when we mortgaged our house 5 years ago, yet the first claim, for a broken smart watch that we lodged with them OVER A MONTH AGO (hardly particularly expensive) they take it upon themselves to pass our claim to the worst rated and dodgy so called insurance company we’ve ever heard of… The Davies Group! We are no further forward, we have no resolution, we have no contact from them despite my emails and f... Reviewed on: 11th August 2022

Affordable and Hassle-Free

I've had a great experience with Santander home insurance. The pricing is very competitive, offering solid coverage at an affordable rate. The application process was incredibly straightforward and user-friendly, making it quick and easy to get my home insured. Overall, I'm very satisfied with the service and would recommend Santander to anyone looking for convenient and cost-effective home insurance. Reviewed on: 4th September 2024

Annual renew price has been fair - so far.

If it goes up at renew time too much for my liking then I look around elsewhere. So far it's not gone up too much. That's convenient for me to renew. Reviewed on: 4th September 2024

We have recently had a dreadful experience with Sant...

We have recently had a dreadful experience with Santander home insurance . I would never recommend them . They were difficult to contact, lost our documents , refused to pay for items that were stolen when we had a break in at our apartment , despite having proof we were a couple residing together from the municipality. We were able to provide proof of payment for all the items stolen but only paid out for some of the items after months of calling and e mailing them. Then they w... Reviewed on: 25th March 2024

Poor service

Having been paying Santander insurance for over 25 years the service received is very poor was guided to make a claim online due to storm damage then basically had 5 emails back and forth after providing pictures of internal water damage was told damage looks like it was there before the storm no assessor was sent even though I asked fora visit basically I believe they use aviva now and I’m not impressed the correspondence from the claims department has not impressed me I will b... Reviewed on: 9th November 2023

Security

I have full trust in santander home insurance, it was quick and easy to set up, and I'm kept informed when it's paid .you choose your monthly payment Reviewed on: 22nd August 2023

Sound house insurance

I have had my house insured with Santander for over 40 years...says it all. Reviewed on: 27th September 2022

Easy to apply for

Value for money, easy online access, can speak to someone if needed. Reviewed on: 28th August 2022

Very good service, quick and efficent.

I had to update details due to the death of mu husband. They handled this professionally and in a very sensitive manner. They listened and changed the policy to suit my changing circumstances. Reviewed on: 13th February 2022

Appalling service and refused accept a claim from weather damage

I have had home and contents insurance with Santander for years and never had to make a claim. Suffered wind damage to the roof and they were not interested as according to their records the wind speed was less than 55 mph and so I couldn't claim! Appalling service. Avoid avoid avoid. Reviewed on: 25th May 2020

VERY BAD CALL CENTRE STAFF

I HAVE SANTANDER HOME INSURANCE POLICY FOR 15 YEARS. AND I PHONE TO SEE WHY MY POLICY WENT UP FROM 414.18P TO 609.24P THE GIRL ON THE PHONE WAS SO RUDE AND SAID SHE WOULD GIVE A DISCOUNT OF 26.90P I SAID ITS STILL SOUNDS TO HIGH. [SHE SAID TO ME IT IS WHAT IT IS AND I CAN LEAVE IF I WANT] I ASKED TO SPEAK TO A MANAGER AND SHE KEPT ME WAITING 10 MINS HOPING I WOULD HANG UP. THE MANAGER WAS NO HELP AT ALL..THEY NEED RETRAIN IN CUSTOMER SERVICES BIG TIME..I WOULD NEVER EVER TAKE OU... Reviewed on: 1st February 2019

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