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Santander: Cash ISA reviews

Name: Cash ISA
Rating: 3.27 (67 reviews)

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2.96

Based on 67 reviews, last reviewed 3rd Apr 2025

200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

31%

24%

12%

27%

Latest highest rating:

5

They made a mistake on moving my isa and offered... They made a mistake on moving my isa and offered me £50 Reviewed on: 3rd April 2025

Latest lowest rating:

1

Absolutely terrible return. Absolutely terrible return. Lost £400 over 4 year period despite other competitors making a good return. Could have made £5,200 on a cash ISA. Obvio... Read more Reviewed on: 16th March 2025

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About this product

Santander have a range of ISAs with a choice of fixed rates and variable rates.

The Santander Easy Access ISA needs a minimum deposit of £500 to open the account. Santander offer a one year or two year fixed rate ISA. You can manage your account via telephone banking, branch or by online and mobile banking.

Santander cash ISA reviews help you find out what it’s really like to be a customer. If you’ve used Santander before, you can also leave a review and share your experience.

Santander Cash ISA reviews (67)

Review of the Santander, Cash ISA:

Mismanaging your money

I opened my second Santander ISA, having been a regular saver into my home savers issue 1 account. I opened the product over the phone after enquiring in my local branch. After discussing all products open to me with an advisor, I my decision at home. However, i now wish to close the account and put the funds into my current account as part of a house deposit I am due to pay on a recent purchase. Despite my loyalty to Santander I am encountering problems in doing so. I am being pushed into a mortgage interview I do not want to have. I already have a mortgage in place and are near exchange, but this is falling on deaf ears. I have also only now discovered it is a postal isa and thus am apparently required to apply in writing to get the money. It is a relatively small amount I wish to have access to and I am becoming exasperated by the whole process. I am also being sent endless volumes of account summaries and current balances on all of my accounts. There are Santander letters everywhere in my house! Reviewed on: 29th April 2015

Bumbling incompetent service

Bumbling incompetent service - really the worst catalogue of disastrous errors I've ever come across with a financial institution. And an escalation to Customer Relations fixed absolutely nothing. Ombudsman, here I come! Reviewed on: 15th February 2024

Santander ISA

Ample choice of reputed investment companies, notably some not easily accessible elsewhere. Good value. Reviewed on: 15th February 2024

A good interest rate.

A good interest rate. A very secure website Reviewed on: 15th February 2024

nightmare of accessing

Expensive to set up. Then for the 2 months afterwards i have not been able to access it online. Locked for "technical reasons" they dont understand Every telephone inquiry leads to a promise that someone will call in a few days. Never do. At the time of writing this i have been waiting 30 minutes for a phone call answer. Also a pain is the fact that the investment hub is not available to manage online if your status is a Power of Attorney for the owner. You have to write letters requesting transfers and this takes at least a week. I made a complaint several weeks ago but never heard anything back. Reviewed on: 3rd October 2023

Accurate and easy access to my money

Have favourable view of their savings accounts Reviewed on: 17th September 2023

Worse investment decision ever

Cost me a lot of money for advice, spent over 1000 on fees for the luxury of my investment losing 4000 over past 2 years and falling week by week. Will never invest with Santander again and hoping to get some money back before pulling out completely and doing a bank switch Reviewed on: 18th August 2023

Poor performance

Do not invest in their stocks and shares isa mine has lost 13% in the last 18 months you will be paying a fee to them for failure, they haven't a clue and are not interested in looking after your money its the worst decision I have made. Reviewed on: 16th August 2023

If you like giving you money away

Just invest with the Santander investment hub. Their Atlas products are rubbish. I blame myself for leaving it in their hands, have taken steps to remove and reorganize under my own control. Big disappointment 5 years wasted. Reviewed on: 26th July 2023

Worst ISA on the market

Been in Santander ISA for 5 years £70000 invested have lost over £1000 - absolute rubbish - do not even consider this company as an investment - check out Vanguard Reviewed on: 18th July 2023

Worst investment advice ever

Cold called by Santander. Financial advisor would help me invest. Charged me £750 plus £300 a year to manage plus £150 per year for their 'hub'. Investment has lost 10% of its value in a year despite being 'low to medium risk'. Totally mis-sold. If anyone is thinking of a stocks and shares ISA with Santander then DON'T DO IT! Every month the value of my ISA goes down and down, its now even beyond their 'worst case' scenario. They are clueless!! Reviewed on: 10th July 2023

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