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Charles Crook

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All reviews (2)

Review of the Santander, Cash ISA:

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nightmare of accessing

Expensive to set up. Then for the 2 months afterwards i have not been able to access it online. Locked for "technical reasons" they dont understand Every telephone inquiry leads to a promise that someone will call in a few days. Never do. At the time of writing this i have been waiting 30 minutes for a phone call answer. Also a pain is the fact that the investment hub is not available to manage online if your status is a Power of Attorney for the owner. You have to write letters requesting transfers and this takes at least a week. I made a complaint several weeks ago but never heard anything back. Reviewed on: 3rd October 2023

Review of the Santander, 123 Current Account (discontinued):

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Hopeless customer service

Expect it to take up to 30 minutes to finally talk with a person. Meanwhile you have to listen to awful music and a woman who tells you ever 15 seconds how sorry she is Reviewed on: 11th March 2022

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