Write a review

Scottish Building Society: Savings reviews

Name: Savings
Rating: 4.84 (1750 reviews)

View other Scottish Building Society products

4.82

Based on 1,750 reviews, last reviewed 29th Nov 2024

36% decrease in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

87%

11%

Latest highest rating:

5

In branch service review Polite staff, patient, and everything explained clearly. Reviewed on: 29th November 2024

Verified source

Latest lowest rating:

2

Just opened up a Cash ISA. Just opened up a Cash ISA. My wife and I have quite a few ISAs and opening this account was the hardest of them all, by far! Took a week from opening ... Read more Reviewed on: 6th November 2024

Read all reviews See your review

About this product

Scottish Building Society have a wide range of savings accounts to choose from.

Scottish Building Society savings accounts include products with fixed or variable rates, limited or instant access and some can be opened with just £1.

Scottish Building Society’s savings reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

Scottish Building Society Savings reviews (1750)

Review of the Scottish Building Society, Savings:

Just opened up a Cash ISA.

Just opened up a Cash ISA. My wife and I have quite a few ISAs and opening this account was the hardest of them all, by far! Took a week from opening the account to receiving my login information so that I can move funds in. You only have 14 days in which to do so and I've already wasted a week. The service desk promised to email me the account details and never did. To transfer an existing ISA into this account you need to manually download and complete a Transfer Form and post it to them - others do this online and all completed within 24 hours! No confirmation that they received the form so I don't know if it will move across - time will tell! Another call tomorrow I think. When it did finally arrive, their account information letter is not very clear. To transfer funds in from your bank they detail 2 account numbers are required, one for the company and a unique one for your actual account. They don't make it clear which the second account number is for as it just says "Your account number". Obvious when you know the answer, but the letter could simply say "Your unique SBS account number found at the top of page 1". So their business practices seem to be as they were in the 1980s! Not impressed and wont be using them again. One positive, their interest rate is competitive. Reviewed on: 6th November 2024

Could do better

I like the Scottish Building Society because it is local, but - I don't do electronic banking. Every year I have to phone you to request a statement of interest received and balances which you send out (so I assume a lot of other people do too), why do you not send it out automatically. Reviewed on: 21st October 2024

Friendly, competent, efficient

I enjoy the fact I can use a branch and not be forced to go online if I do not wish to. Reviewed on: 15th October 2024

Friendly and efficient

Good communication throughout my recent transactions with the Society. Reviewed on: 15th October 2024

Professional and reliable

Very quick and very easy to open an account. A pleasure. Reviewed on: 15th October 2024

Courteous, helpful, patient

Friendly smiling staff. Clear explanations. Helpful. No pressure. Reviewed on: 15th October 2024

Friendly, efficient, easy

Friendly service. Products clearly explained. I prefer to deal in person in a branch rather than online so this was ideal. Reviewed on: 15th October 2024

Professional, friendly, supportive

The new branch and central location in Edinburgh is a big plus for me. Reviewed on: 15th October 2024

Fair, dependable, efficient

Friendly and efficient service - as always. Reviewed on: 14th October 2024

Efficient, courteous, friendly

We only have the savings bond, so very little contact or use of the service, but staff are always knowledgeable, efficient and friendly. We like the personal service. Rates are competitive. Requested tax certificate and it arrived in the next day's post. Reviewed on: 14th October 2024

Friendly, enthusiastic, proactive

Helpful, friendly staff who are happy to meet and discuss in full all options and services available, making it all very clear and easy to follow. Reviewed on: 14th October 2024

Do you have a different Scottish Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

There's still more to see!

Scottish Building Society has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub