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Scottish Building Society: Savings reviews

Name: Savings
Rating: 4.9 (3214 reviews)

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4.90

Based on 3,214 reviews, last reviewed 16th Mar 2026

22% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

First Rate Service with a Smile Audrey, the teller could not have been more helpful and pleasant throughout my time in the Galashiels branch. She gave me clear information and helpe... Read more Reviewed on: 16th March 2026

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Latest lowest rating:

1

Very poor communication and service to members Moving account after drop in interest rate. Delay in contact me on day of maturity so delay in receiving money. Then request copy of my bank statement... Read more Reviewed on: 4th February 2026

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About this product

Scottish Building Society have a wide range of savings accounts to choose from.

Scottish Building Society savings accounts include products with fixed or variable rates, limited or instant access and some can be opened with just £1.

Scottish Building Society’s savings reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

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Scottish Building Society Savings reviews (3214)

Straightforward, trustworthy, helpful

Personal service. Helpful staff. Ability to use paper forms as well as online access. I love that you can speak to a real human easily. Reviewed on: 25th July 2024

Behind the times

Money transfers are slow to appear. Online service is dated - applying to add accounts, really? Desperately needs an app!. Reviewed on: 25th July 2024

In branch service review

After a difficult and lengthy ISA transfer with many hiccups, the branch manager in Glasgow was extremely helpful in resolving this. Reviewed on: 25th July 2024

Friendly, efficient, traditional

I like having a local branch in Glasgow, Queen Street staff are friendly, courteous and efficient. The Scottish Building Society has a traditional feel and the customer feels valued. It's a mutual society, not a bank. Very low profile though, publicity could be improved to attract new members. Reviewed on: 25th July 2024

Traditional, personal service

On our visit to the Glasgow Queen Street branch today we met with a really helpful employee and all went well. Personally, I like the fact that the Society is relatively small and one does not deal with staff in faraway places. Reviewed on: 25th July 2024

First class service

Excellent. So helpful and kind. Alleviated our fears and concerns. Excellent customer service. Reviewed on: 25th July 2024

Efficient, friendly, good savings rates

Commitment to mutual status, no pressure to be online, loyalty products, independent (i.e. not part of larger group with different/conflicting interests). Reviewed on: 25th July 2024

Good customer service

Friendly and helpful staff. Selection of products with clear and straightforward information. Reviewed on: 25th July 2024

Traditional, courteous, helpful

Traditional, courteous service. Informative and patient explanation of options. Reviewed on: 25th July 2024

All my queries were comprehensively dealt with in an...

All my queries were comprehensively dealt with in an efficient, reassuring and friendly way and I wondered if I was asking crucially relevant questions about what I really needed to know without being at all sure what to ask in the first place. Reviewed on: 23rd July 2024

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