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Scottish Building Society: Savings reviews

Name: Savings
Rating: 4.9 (3214 reviews)

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4.90

Based on 3,214 reviews, last reviewed 16th Mar 2026

22% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

First Rate Service with a Smile Audrey, the teller could not have been more helpful and pleasant throughout my time in the Galashiels branch. She gave me clear information and helpe... Read more Reviewed on: 16th March 2026

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Latest lowest rating:

1

Very poor communication and service to members Moving account after drop in interest rate. Delay in contact me on day of maturity so delay in receiving money. Then request copy of my bank statement... Read more Reviewed on: 4th February 2026

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About this product

Scottish Building Society have a wide range of savings accounts to choose from.

Scottish Building Society savings accounts include products with fixed or variable rates, limited or instant access and some can be opened with just £1.

Scottish Building Society’s savings reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

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Scottish Building Society Savings reviews (3214)

Super, smashing, great

Great staff, great service, good savings rates. Opening times are a bit restrictive especially as the nearest branch is 50min drive away. Reviewed on: 19th July 2024

Friendly, attentive, excellent

Lovely staff who were extremely helpful and very knowledgeable in Inverness. Reviewed on: 15th July 2024

Friendly, competent, simple

Very friendly staff. Simple procedures to open accounts. Reviewed on: 15th July 2024

Reliable, not loyal

I sent my ISA book to be updated and upgrade my ISA to 5.25% following a phone conversation with SBS. Have discovered book sent is missing and I wasn't upgraded to 5.25%. Other banks automatically offer best rates to customer and change over if they haven't heard from you. Reviewed on: 12th July 2024

Local, friendly, trustworthy

Great staff, always customer focused. Reviewed on: 11th July 2024

Saving made easy

Efficient service and attention to detail. Reviewed on: 10th July 2024

Friendly, approachable, fair

More privacy needed in branches as other customer can hear your conversation. Better interest rates would keep customers. Reviewed on: 10th July 2024

Friendly, high street

I was disappointed that I didn't get my new passbook straightaway. Reviewed on: 9th July 2024

Good customer focus

I like being able to see someone in a branch. Reviewed on: 9th July 2024

Friendly, mutual, efficient

The national Scottish mutual savings society. Reviewed on: 9th July 2024

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