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Scottish Building Society: Savings reviews

View other Scottish Building Society products
4.89
Based on 3,128 reviews, last reviewed 20th Feb 2026
26% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
91%
See only 4 star reviews
8%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Great Customer service from Katie Katie was very helpful with my enquiries and made the whole process very easy. Very warming, welcoming and happy, she made a great impression on me. E... Read more Reviewed on: 20th February 2026
Cam's avatar
Cam

Latest lowest rating:

1

Very poor communication and service to members Moving account after drop in interest rate. Delay in contact me on day of maturity so delay in receiving money. Then request copy of my bank statement... Read more Reviewed on: 4th February 2026
JENVY's avatar
JENVY
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About this product

Scottish Building Society have a wide range of savings accounts to choose from.

Scottish Building Society savings accounts include products with fixed or variable rates, limited or instant access and some can be opened with just £1.

Scottish Building Society’s savings reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

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Scottish Building Society Savings reviews (3136)

In branch service review

5
The only wish I have is that the branch was open longer than 4 hours a day. Even though we are retired it is still hard to make the branch in opening hours especially as we go not live nearby. Reviewed on: 31st December 2025

Best building society

5
Great staff always very helpful, give good advise, always clean and tidy in branch with a comfy seat, warm and inviting all round good experience and excellent service. Reviewed on: 31st December 2025

Competitive and fair

5
Staff very helpful in the Inverness branch, and to have branches near us, wish we had known of it sooner. Reviewed on: 31st December 2025

A positive experience

5
Personal service, courteous and helpful. Reviewed on: 31st December 2025

Helpful, friendly, easy

5
Natalie was very helpful and the service was very good. Reviewed on: 31st December 2025

Good

4
Would have been useful to have the sort code and generic account number in the passbook or letter to pay in by bank transfer, rather than just in the book 'important information about your savings'. Reviewed on: 31st December 2025

In branch service review

5
The application was quick and easy to understand. The ID check was easy to get all the required documentation. I understood all the instruction on your website. The response was timely. Reviewed on: 31st December 2025

Helpful, polite, friendly

5
I like the face-to-face aspect with friendly staff. Reviewed on: 31st December 2025

Not handy as the branch office was.

5
Always very helpful . I like the one in Kelso, very much but visited the Galashiels which was also helpful. Reviewed on: 22nd December 2025

Friendly, Knowledgeable and accessible.

5
I like speaking to a human being in a friendly small office and not having to do everything online. Reviewed on: 22nd December 2025

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