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Scottish Building Society: Savings reviews

Name: Savings
Rating: 4.9 (3378 reviews)

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4.90

Based on 3,378 reviews, last reviewed 16th Apr 2026

41% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

My husband and myself had a very good experience wit... My husband and myself had a very good experience with Audrey from the Galashiels branch. She was very professional and understood perfectly why we wer... Read more Reviewed on: 16th April 2026

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Latest lowest rating:

1

Very poor communication and service to members Moving account after drop in interest rate. Delay in contact me on day of maturity so delay in receiving money. Then request copy of my bank statement... Read more Reviewed on: 4th February 2026

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About this product

Scottish Building Society have a wide range of savings accounts to choose from.

Scottish Building Society savings accounts include products with fixed or variable rates, limited or instant access and some can be opened with just £1.

Scottish Building Society’s savings reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

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Scottish Building Society Savings reviews (3378)

Friendly helpful Society

Glasgow office is a pleasure to visit, all staff are so friendly. I was served by Rachel today , she was very helpful and polite throughout my application Reviewed on: 26th March 2026

Abbie was extremely helpful today when processing my...

Abbie was extremely helpful today when processing my transfer. Reviewed on: 26th March 2026

Very helpful service with a relaxed and friendly man...

Very helpful service with a relaxed and friendly manner, nothing was a problem Reviewed on: 26th March 2026

Lorraine was helpful and friendly.

Lorraine was helpful and friendly. She was happy to undertake any task. Reviewed on: 26th March 2026

Great customer service as always

Excellent service provided by Katie when depositing funds into existing savings accounts by card over thevphone Reviewed on: 25th March 2026

Very helpful and friendly.

Very helpful and friendly. I took home forms to fill in later once I have decided which account I want. Reviewed on: 25th March 2026

Lorraine in gala was very helpful as always

Lorraine in gala was very helpful as always Reviewed on: 25th March 2026

Really pleasantly surprised with the service I recei...

Really pleasantly surprised with the service I received in Edinburgh branch, very warm and welcoming feel when you enter and the ladies were very helpful, I will be opening an account very soon once I get my ID sorted, I belive the lady was called abbey Reviewed on: 25th March 2026

Katie nails it - and no waiting

I had to ask for help by phone this morning, as I was unable to transfer money into our new account online. Katie McKnight of the Troon branch solved the problem in a courteous, friendly and patient manner and stayed with me as I did the transaction online. It may come as a surprise to customers of other banks to learn that I was connected within two minutes of calling. Reviewed on: 25th March 2026

Troon branch

I visited the Troon branch on Monday to discuss my recently matured bond and savings account. Both members of staff were very helpful on the matter and also gave me accurate directions to my next port of call in Troon. Reviewed on: 25th March 2026

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