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Scottish Building Society: Savings reviews

View other Scottish Building Society products
4.89
Based on 3,128 reviews, last reviewed 20th Feb 2026
26% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
91%
See only 4 star reviews
8%
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1%
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Latest highest rating:

5

Great Customer service from Katie Katie was very helpful with my enquiries and made the whole process very easy. Very warming, welcoming and happy, she made a great impression on me. E... Read more Reviewed on: 20th February 2026
Cam's avatar
Cam

Latest lowest rating:

1

Very poor communication and service to members Moving account after drop in interest rate. Delay in contact me on day of maturity so delay in receiving money. Then request copy of my bank statement... Read more Reviewed on: 4th February 2026
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JENVY
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About this product

Scottish Building Society have a wide range of savings accounts to choose from.

Scottish Building Society savings accounts include products with fixed or variable rates, limited or instant access and some can be opened with just £1.

Scottish Building Society’s savings reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

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Scottish Building Society Savings reviews (3136)

Very good service

4
I would like to see the interest rate for fixed bonds/ISAs indicated on the passbook. Reviewed on: 31st December 2025

Efficient, organised, classy

5
I am pleased to now be a member of the Society. It feels like an old-fashioned Society with a passbook issued and plenty of paperwork delivered. I had to apply for a cheque book to open the account which is a bit old skool, love it though. Reviewed on: 31st December 2025

Local customer service

5
We love the old-fasgioned customer service in the Troon branch. Staff are prepared to go the extra mile. Very pleasant and helpful staff. We like that we have the choice to us the online service. We prefer the nice welcome we get with a face-to-face meeting in branch. Reviewed on: 31st December 2025

Great interest rates

5
I felt that the product was explained to me very well. All of my questions were answered. I look forward to receiving my welcome pack. Reviewed on: 31st December 2025

In branch service review

5
Patient and knowledgeable staff. Reviewed on: 31st December 2025

Professional, knowledgeable, friendly

5
The staff are friendly. Up-to-date knowledge of savings, sharing this knowledge in an understandable, concise way. Answering questions, awareness of products. Informal but professional atmosphere. Always supportive. Reviewed on: 31st December 2025

Very good

5
I like the service by post and passcard. Reviewed on: 31st December 2025

Excellent, helpful staff

5
Nothing could be improved. Really like the staff and branch at Galashiels which is the one I use. Would like a better rate on the ISA, but maybe you cannot compete with bigger building societies. Reviewed on: 31st December 2025

In branch service review

5
Excellent customer service and competitive savings rates. Reviewed on: 31st December 2025

Decent job done

4
Although you appear to give good service there is a consistency issue. My husband and I renewed both our cash ISAs on the same day he merely got a new passcard and covering letterr, I got the old cancelled passcard, the new one and letter and clear plastic sleeve and questionnaire. Reviewed on: 31st December 2025

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