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Scottish Building Society: Savings reviews

Name: Savings
Rating: 4.91 (3928 reviews)

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4.91

Based on 3,926 reviews, last reviewed 14th Aug 2026

16% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Excellent Customer Service I was having issues logging on to the new online system. I spoke to June who was able to guide me through the process. It was good to be able to speak... Read more Reviewed on: 14th August 2026

Latest lowest rating:

1

Edinburgh event I really enjoyed today’s event in Edinburgh . It was well organised and good to hear about inheritance tax and planning ahead for later life it’s def... Read more Reviewed on: 14th May 2026

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About this product

Scottish Building Society have a wide range of savings accounts to choose from.

Scottish Building Society savings accounts include products with fixed or variable rates, limited or instant access and some can be opened with just £1.

Scottish Building Society’s savings reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

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Scottish Building Society Savings reviews (3928)

I just came into Edinburgh to pay some cash in and K...

I just came into Edinburgh to pay some cash in and Kaia made me aware that my account wasn’t a great interest rate. I was grateful that she mentioned this and took the time to review my savings. Reviewed on: 4th August 2026

I was assisted yesterday on the telephone by audrey,...

I was assisted yesterday on the telephone by audrey, appologies i didnt get what branch she is based in so i hope this message finds her well, I just want to say thank you for all your help and assistance I received all my codes today and have access to my account online. Sandy. Reviewed on: 4th August 2026

New ISA.

Excellent service from Kaia today in Edinburgh. Reviewed on: 4th August 2026

Thank you lisa the manager in Edinburgh who helped me.

Thank you lisa the manager in Edinburgh who helped me.over the phone to get registered online , she guided me through each step clearly and then talked me through how to update my address using the message service and stayed on the telephone while I also sent my ID....this is what you call service really went over and beyond ever so gratefull Reviewed on: 4th August 2026

Called with a query relating to registration for new...

Called with a query relating to registration for new system, spoke with Abbie who was extremely helpful in guiding me through the set up. Reviewed on: 4th August 2026

A very helpfull and knowledgeable lady called Lisa a...

A very helpfull and knowledgeable lady called Lisa assisted my helping getting my self and wife on line..she made the journey clear and talked me through every stage , thank you this really was excellent Reviewed on: 4th August 2026

Assistance on the phone

Phoned for assistance with registering on line on new system as I had muddled myself. Abbey M. was very helpful in assisting and even rang me back swiftly when we got cut off on the phone. Much appreciated. Reviewed on: 4th August 2026

Customer service as it should be.

Lisa was great, helping me get registered with SBS's new online system. Information and instructions were clear and she was very patient with an old Luddite. Reviewed on: 4th August 2026

Abbie was so patient helping me with my maturity ins...

Abbie was so patient helping me with my maturity instruction. I was a bit confused about how to fill out the form due to what I was looking to do and Abbie explained it perfectly and I waited no time to get through on the telephone! Very good service. Reviewed on: 4th August 2026

Great service from th3 gala ladies, been a member fo...

Great service from th3 gala ladies, been a member for over 18 years ..didn't have time to complete this feedback today and I dont normally bother, however they are familiar faces, address me by my name and always remember our previous conversations which is lovely and personable, I was served by loraine today and a young learner was with her who was bright and cheery and very pleasant ,I know audrey and lorraine will keep her right Reviewed on: 3rd August 2026

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