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Scottish Building Society: Savings reviews

Name: Savings
Rating: 4.91 (3587 reviews)

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4.91

Based on 3,587 reviews, last reviewed 12th Jun 2026

48% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Audrey was very helpful and explained my ISAs when I... Audrey was very helpful and explained my ISAs when I visited the branch with my maturity instructions Reviewed on: 12th June 2026

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Latest lowest rating:

1

Edinburgh event I really enjoyed today’s event in Edinburgh . It was well organised and good to hear about inheritance tax and planning ahead for later life it’s def... Read more Reviewed on: 14th May 2026

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About this product

Scottish Building Society have a wide range of savings accounts to choose from.

Scottish Building Society savings accounts include products with fixed or variable rates, limited or instant access and some can be opened with just £1.

Scottish Building Society’s savings reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

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Scottish Building Society Savings reviews (3587)

Staff in Edinburgh are really great, Kaia and Abbie...

Staff in Edinburgh are really great, Kaia and Abbie were extremely helpful. Reviewed on: 22nd May 2026

Audrey was very knowledgable, friendly and helpful.

Audrey was very knowledgable, friendly and helpful. Reviewed on: 21st May 2026

Great customer service

I was requesting to transfer money from the Building Society to my bank account. I received excellent service from Shirley at the Inverness Branch. Very helpful, knowledgeable and patient. Shirley made me feel very secure indoing this transaction Reviewed on: 21st May 2026

Friendly, helpful and face-to-face service

In the Galashiels branch I was assisted in opening my account by Audrey who provided excellent service in terms of explaining how the account works and dealing promptly with issues arising. I look forward to visiting the branch when necessary. Reviewed on: 21st May 2026

Why I have chosen to bank with SBS

I am pleased to have found a bank that is on the high street and offers a personal rather than solely online service. Reviewed on: 21st May 2026

Customer Service

I phoned customer services regarding a savings matter. The call was answered timeously. Audrey was extremely helpful, knowledgeable and provided clear advice. I would not hesistate in recommending the Scottish Building Society as a first port of call on savings matters. Reviewed on: 21st May 2026

Excvellent customer service

I made a mess of logging in and phoned you. The call was taken with almost no waiting time by Shirley from Inverness who was extremely helpful and pleasant and sorted the problem quickly and with no fuss. I later missed a call from Kaia from Glasgow and when I returned the call which was answered quickly, spoke to Gerard who wanted me to confirm that the withdrawal was my decision and for a non suspicious reason. He again was very friendly and supportive. This is so refreshing compared with the customer support offered by other online banking firms. My only slight concern was the time taken for the transfer of funds to happen. I would have liked to be told upfront what the likely timescale would be. However, all in all, I had considered closing the account but having had this excellent customer service experience, I shall now keep it open.Excellent Customer Service Reviewed on: 20th May 2026

Coming into the bank I was met with Audrey, she was...

Coming into the bank I was met with Audrey, she was really helpful with opening my account and I had no problems I would recommend this back for in-person help and issure Reviewed on: 20th May 2026

Good Scottish Company

Set up Isa with no issues-very efficient and friendly staff Reviewed on: 20th May 2026

Great service from Sophie in Aberdeen.

Great service from Sophie in Aberdeen. Answered all my questions with ease Reviewed on: 20th May 2026

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