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Scottish Building Society: Savings reviews

Name: Savings
Rating: 4.91 (3928 reviews)

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4.91

Based on 3,926 reviews, last reviewed 14th Aug 2026

16% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Excellent Customer Service I was having issues logging on to the new online system. I spoke to June who was able to guide me through the process. It was good to be able to speak... Read more Reviewed on: 14th August 2026

Latest lowest rating:

1

Edinburgh event I really enjoyed today’s event in Edinburgh . It was well organised and good to hear about inheritance tax and planning ahead for later life it’s def... Read more Reviewed on: 14th May 2026

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About this product

Scottish Building Society have a wide range of savings accounts to choose from.

Scottish Building Society savings accounts include products with fixed or variable rates, limited or instant access and some can be opened with just £1.

Scottish Building Society’s savings reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

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Scottish Building Society Savings reviews (3928)

Customer services ISA transfer

I am in the process of transferring 2 cash Isas to SBS. There have been a couple of issues which required me to telelhone them. They have been very helpful and the customer service could not be better. I wish other companies were as easy to communicate with. Well done SBS. Reviewed on: 29th July 2026

Standout Scottish B.S. Service

As always, the customer service provided was of the highest standard. Ultra professional. Took the time to ask us if it was solely our decision to make the transaction...to save us from potential scammers. Reviewed on: 29th July 2026

Always a smile and a chat whenever I appear

Always a smile and a chat whenever I appear Reviewed on: 28th July 2026

The Girls in the Troon office on Tuesday were extrem...

The Girls in the Troon office on Tuesday were extremely helpful and new exactly what we required can’t rate them highly enough Reviewed on: 28th July 2026

Resolving an issue

Tried to open an account online and it crashed on me. Made a call to customer services and spoke to Audrey Smith. She was very polite, knowledgeable and picked up on my issue very quickly. She then took timeout to talk me through how to register properly in a very easy way for me. She then explained in full what will happen next and what to do. Audrey was a very helpful and a fantastic help. A credit to the company. Reviewed on: 28th July 2026

Katie was so helpful worked through my problem with me

Got myself into a bit of a mess trying to get online today. Spoke with Katie from the Troon branch she sorted me out brilliantly. She explained everything took me through the full process made it so easy. She was fantastic also so nice. Thank you Katie Reviewed on: 28th July 2026

Very happy with the service received from Abbie help...

Very happy with the service received from Abbie helping me to get on to the new online system she was so patient with me. Reviewed on: 28th July 2026

First class service from Katie and De applying for I...

First class service from Katie and De applying for ISA 25/26 Reviewed on: 28th July 2026

A very professional and informative interaction.

A very professional and informative interaction. Reviewed on: 28th July 2026

Staff in Edinburgh are so polite and very professional.

Staff in Edinburgh are so polite and very professional. Kaia took me through the application in a very efficient manner. Reviewed on: 28th July 2026

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