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Scottish Building Society: Savings reviews

Name: Savings
Rating: 4.91 (3928 reviews)

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4.91

Based on 3,926 reviews, last reviewed 14th Aug 2026

16% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Excellent Customer Service I was having issues logging on to the new online system. I spoke to June who was able to guide me through the process. It was good to be able to speak... Read more Reviewed on: 14th August 2026

Latest lowest rating:

1

Edinburgh event I really enjoyed today’s event in Edinburgh . It was well organised and good to hear about inheritance tax and planning ahead for later life it’s def... Read more Reviewed on: 14th May 2026

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About this product

Scottish Building Society have a wide range of savings accounts to choose from.

Scottish Building Society savings accounts include products with fixed or variable rates, limited or instant access and some can be opened with just £1.

Scottish Building Society’s savings reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

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Scottish Building Society Savings reviews (3928)

Excellent customer service and problem solving

Came in with a query I couldn't solve myself. The team Loraine and Lucy were amazing, brought me inside and walked me through the entire new process. Very personable yet professional all the way. Highly recommended. Reviewed on: 28th July 2026

Had to get in contact as I had a problem with transf...

Had to get in contact as I had a problem with transferring a substantial amount of funds to my account.A very helpful lady Named Lorraine Thomson assured me me she would look right into it and contact me later that day. Which she did with my problem rectified and the funds in my account. She was very helpful and reassuring and provided excellent customer services. Very satisfied. Reviewed on: 27th July 2026

Guardianship ISA transfer

I had to transfer an ISA which was a guardianship account. The colleague (Gerard) was fantastic. Really helpful, provided updates when he said he would and really went the extra mile Reviewed on: 27th July 2026

New online system but helpful branch staff member

Set up online in February 2026 and used fine, but when I tried to log in last week the system had changed and I couldn't. Waiting for code via Royal Mail would take too long. As I needed to make a withdrawal I had to travel to branch. Gerard was very helpful and made the transfer for me and printed out the letter with code. I said it was ridiculous to make this change without earning.today I received email about change. A BIT LATE !!! Reviewed on: 27th July 2026

Wonderful service as always by the Galashiels team a...

Wonderful service as always by the Galashiels team always efficient during every visit Reviewed on: 27th July 2026

Great help from june over the phone i believe she is...

Great help from june over the phone i believe she is Edinburgh based, very helpful Reviewed on: 27th July 2026

There must be an easier way to Register.

I have had to try and Register for the new system. I have had problems online and had to contact the Society by telephone. I spoke to Katie McKnight at Troon and I must say she managed my call with patience (as I am not too good with technology), gave me really good instructions to follow, was respectful, efficient and was a pleasure to talk with. My problem is that the system would not allow the registration process to be completed and I was asked to update my memorable information and call back to complete the process. On calling back the lady who answered my call ( unfortunately I didn't get her name ), was also very helpful and I have no issue with her at all, but even though I had updated the system and verified my personal details, again the system failed to complete registration process. My complaint is that I have spent time in having to make these two calls initially giving the answers to multiple questions to verify who I am and rather than simply transferring my accounts onto a new system I am put through this farce unnecessarily where I now have to wait till tomorrow and see if the registration has now worked and if not I have to make another call back. Reviewed on: 27th July 2026

Excellent Customer Service

I was very confused as to how to register my account online as I want to set up a monthly payment. Service by Loraine great and very much appreciated as I am elderly, thank you Reviewed on: 27th July 2026

Very helpful delighted to deal with real people

Very helpful delighted to deal with real people Reviewed on: 27th July 2026

Account change

Received the advice required from a friendly Abbie McKinlay Reviewed on: 26th July 2026

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