Write a review

Scottish Building Society: Savings reviews

Name: Savings
Rating: 4.84 (1750 reviews)

View other Scottish Building Society products

4.82

Based on 1,750 reviews, last reviewed 29th Nov 2024

32% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

87%

11%

Latest highest rating:

5

In branch service review Polite staff, patient, and everything explained clearly. Reviewed on: 29th November 2024

Verified source

Latest lowest rating:

2

Just opened up a Cash ISA. Just opened up a Cash ISA. My wife and I have quite a few ISAs and opening this account was the hardest of them all, by far! Took a week from opening ... Read more Reviewed on: 6th November 2024

Read all reviews See your review

About this product

Scottish Building Society have a wide range of savings accounts to choose from.

Scottish Building Society savings accounts include products with fixed or variable rates, limited or instant access and some can be opened with just £1.

Scottish Building Society’s savings reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

Scottish Building Society Savings reviews (1750)

Review of the Scottish Building Society, Savings:

Just opened up a Cash ISA.

Just opened up a Cash ISA. My wife and I have quite a few ISAs and opening this account was the hardest of them all, by far! Took a week from opening the account to receiving my login information so that I can move funds in. You only have 14 days in which to do so and I've already wasted a week. The service desk promised to email me the account details and never did. To transfer an existing ISA into this account you need to manually download and complete a Transfer Form and post it to them - others do this online and all completed within 24 hours! No confirmation that they received the form so I don't know if it will move across - time will tell! Another call tomorrow I think. When it did finally arrive, their account information letter is not very clear. To transfer funds in from your bank they detail 2 account numbers are required, one for the company and a unique one for your actual account. They don't make it clear which the second account number is for as it just says "Your account number". Obvious when you know the answer, but the letter could simply say "Your unique SBS account number found at the top of page 1". So their business practices seem to be as they were in the 1980s! Not impressed and wont be using them again. One positive, their interest rate is competitive. Reviewed on: 6th November 2024

People, not computers

Excellent personal service - seen straightaway, new account opening very straightforward. Full paperwork and passbook delivered very quickly. Reviewed on: 14th October 2024

Most helpful staff

The Inverness branch staff have always been patient and helpful. I made a mess of activating my onnline e-save issue 3 account, but Kirsty and Lauren on the helpline sorted me out and must be commended for their patience dealing with a man with sausage fingers. Reviewed on: 10th October 2024

Professional, efficient, friendly

Staff are professional, efficient, friendly and very kind. A lovely experience coming into Troon. Scottish B Soc though reduced rate to 3.75 from 4.25 which I was not happy about. Reviewed on: 9th October 2024

In branch service review

Very pleased that the matter was dealt with quickly and phone calls about same, very good as I am old and don't have a computer. There is where elderly are faced with matters although they can phone okay about their problems if any. Reviewed on: 9th October 2024

Polite, friendly, informative

Very pleased as people listen and are friendly and informative. Reviewed on: 9th October 2024

Efficient, well-organised, attentive

As I am a new member to Scottish Building Society I am very pleased with the help given and the attentive manner shown when I opened my account. I don't know if any improvements are necessary. Reviewed on: 9th October 2024

Value for money

I have very little contact with SBS. Scottish Building Society to my mind are always competitive for savings. Reviewed on: 8th October 2024

Efficiently old-fashioned!

Very easy to arrange appointment.. Everything was ready and prepared in advance for me to sign. Very efficient meeting. Only negative was some delay in liaison between the call centre and branch; had to be phoned back which could have been inconvenient. Reviewed on: 8th October 2024

Safe, accessible, efficient

On this occasion I was simply renewing a bond so all went smoothly. Like the fact there is an office to speak to someone face-to-face. Reviewed on: 7th October 2024

Mutually owned, local

In a world where there is global pressure to privatise everything, it is refreshing to see some businesses that are still mutual. Also, it is nice to have a branch network where you can speak to friendly staff. Reviewed on: 7th October 2024

Do you have a different Scottish Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

There's still more to see!

Scottish Building Society has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub