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Scottish Building Society: Savings reviews

Name: Savings
Rating: 4.84 (1750 reviews)

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4.82

Based on 1,750 reviews, last reviewed 29th Nov 2024

32% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

87%

11%

Latest highest rating:

5

In branch service review Polite staff, patient, and everything explained clearly. Reviewed on: 29th November 2024

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Latest lowest rating:

2

Just opened up a Cash ISA. Just opened up a Cash ISA. My wife and I have quite a few ISAs and opening this account was the hardest of them all, by far! Took a week from opening ... Read more Reviewed on: 6th November 2024

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About this product

Scottish Building Society have a wide range of savings accounts to choose from.

Scottish Building Society savings accounts include products with fixed or variable rates, limited or instant access and some can be opened with just £1.

Scottish Building Society’s savings reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

Scottish Building Society Savings reviews (1750)

Review of the Scottish Building Society, Savings:

Just opened up a Cash ISA.

Just opened up a Cash ISA. My wife and I have quite a few ISAs and opening this account was the hardest of them all, by far! Took a week from opening the account to receiving my login information so that I can move funds in. You only have 14 days in which to do so and I've already wasted a week. The service desk promised to email me the account details and never did. To transfer an existing ISA into this account you need to manually download and complete a Transfer Form and post it to them - others do this online and all completed within 24 hours! No confirmation that they received the form so I don't know if it will move across - time will tell! Another call tomorrow I think. When it did finally arrive, their account information letter is not very clear. To transfer funds in from your bank they detail 2 account numbers are required, one for the company and a unique one for your actual account. They don't make it clear which the second account number is for as it just says "Your account number". Obvious when you know the answer, but the letter could simply say "Your unique SBS account number found at the top of page 1". So their business practices seem to be as they were in the 1980s! Not impressed and wont be using them again. One positive, their interest rate is competitive. Reviewed on: 6th November 2024

Professional, helpful, pleasant

Your Glasgow branch being centrally situated is easy to reach by public transport, where your staff gave excellent service. Reviewed on: 7th October 2024

Traditional, elusive, friendly

Access is very limited as you keep closing access points. Reviewed on: 30th September 2024

Efficient, accommodating and customer friendly

Attentive to the wishes of the customer. Reviewed on: 30th September 2024

To the point

Staff were fantastic - as always. Reviewed on: 30th September 2024

Very good staff

All very helpful, polite and helpfully informative. Staff were pleasant and easy to deal with. Reviewed on: 30th September 2024

In branch service review

A warm welcome, followed up with a highly professional, friendly full explanation of how my wife and I could open up accounts with the Society. A very easy and pleasant experience on our first (and not the last) vist to the Queen Street branch. Impressed!!. Reviewed on: 30th September 2024

Service, rates, excellent

Walked in to smiling staff, attended to immediately, explained what I wanted, no pressure, all done and dusted efficiently. No stupid sales talk. I was given a leaflet with all the savings you have. Reviewed on: 30th September 2024

In branch service review

As an 'oldie' it was refreshing to find a Society which allowed access to an individual as opposed to having to do things online which can be a real problem for people of a certain age group. Reviewed on: 30th September 2024

Quietly efficient Society

Asked to open a savings account, I was given the options, forms completed, passbook etc. arrived by post two days later. Reviewed on: 30th September 2024

In branch service review

Online account not user friendly. Unable to transfer account balance to Royal Bank of Scotland. Reviewed on: 26th September 2024

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Scottish Building Society: Savings reviews

32% decrease in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Scottish Building Society Savings reviews (1750)

Just opened up a Cash ISA.

Professional, helpful, pleasant

Traditional, elusive, friendly

Efficient, accommodating and customer friendly

To the point

Very good staff

In branch service review

Service, rates, excellent

In branch service review

Quietly efficient Society

In branch service review

Do you have a different Scottish Building Society product?

There's still more to see!

Join Smart Money People

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