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Scottish Building Society: Savings reviews

Name: Savings
Rating: 4.84 (1750 reviews)

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4.82

Based on 1,750 reviews, last reviewed 29th Nov 2024

30% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

87%

11%

Latest highest rating:

5

In branch service review Polite staff, patient, and everything explained clearly. Reviewed on: 29th November 2024

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Latest lowest rating:

2

Just opened up a Cash ISA. Just opened up a Cash ISA. My wife and I have quite a few ISAs and opening this account was the hardest of them all, by far! Took a week from opening ... Read more Reviewed on: 6th November 2024

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About this product

Scottish Building Society have a wide range of savings accounts to choose from.

Scottish Building Society savings accounts include products with fixed or variable rates, limited or instant access and some can be opened with just £1.

Scottish Building Society’s savings reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

Scottish Building Society Savings reviews (1750)

Review of the Scottish Building Society, Savings:

Just opened up a Cash ISA.

Just opened up a Cash ISA. My wife and I have quite a few ISAs and opening this account was the hardest of them all, by far! Took a week from opening the account to receiving my login information so that I can move funds in. You only have 14 days in which to do so and I've already wasted a week. The service desk promised to email me the account details and never did. To transfer an existing ISA into this account you need to manually download and complete a Transfer Form and post it to them - others do this online and all completed within 24 hours! No confirmation that they received the form so I don't know if it will move across - time will tell! Another call tomorrow I think. When it did finally arrive, their account information letter is not very clear. To transfer funds in from your bank they detail 2 account numbers are required, one for the company and a unique one for your actual account. They don't make it clear which the second account number is for as it just says "Your account number". Obvious when you know the answer, but the letter could simply say "Your unique SBS account number found at the top of page 1". So their business practices seem to be as they were in the 1980s! Not impressed and wont be using them again. One positive, their interest rate is competitive. Reviewed on: 6th November 2024

Personal touch

I like the face-to-face experience they provide. Reviewed on: 23rd September 2024

Efficient, welcoming, advice

Helpful, friendly staff. Town centre access. Range of options to invest money. Reviewed on: 23rd September 2024

Reliable, approachable, competitive

I didn't realise you had other branches. It's confusing when you write to one and part of your request is dealt with elsewhere by a different person who does not have the full story. Reviewed on: 23rd September 2024

Just what's expected

All one would expect - a return to my youth for service. Reviewed on: 23rd September 2024

Local, personal, friendly

I particularly like 'face-to-face', in-branch transactions. I am 77 years old, and do not like using the internet or phone for financial transactions. My only internet access is at the local library - a public place - therefore high-risk. Your staff are friendly and helpful. Reviewed on: 20th September 2024

Outstanding, helpful, efficient

Staff are always so helpful and it's great to talk to someone on the phone - long may that continue. Reviewed on: 20th September 2024

In branch service review

Very quick to answer phone queries, no waiting. Reviewed on: 18th September 2024

Friendly, efficient, professional

Lovely customer service, fast, efficient and professional from walking though the door to receiving my passbook. Reviewed on: 18th September 2024

In branch service review

Local branch - friendly staff with knowledge of products. Reviewed on: 18th September 2024

In branch service review

Change of phone number was said quickly and I had to try 4 times before getting full number. Reviewed on: 18th September 2024

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Scottish Building Society: Savings reviews

30% decrease in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Scottish Building Society Savings reviews (1750)

Just opened up a Cash ISA.

Personal touch

Efficient, welcoming, advice

Reliable, approachable, competitive

Just what's expected

Local, personal, friendly

Outstanding, helpful, efficient

In branch service review

Friendly, efficient, professional

In branch service review

In branch service review

Do you have a different Scottish Building Society product?

There's still more to see!

Join Smart Money People

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