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Scottish Building Society: Savings reviews

Name: Savings
Rating: 4.86 (2617 reviews)

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4.87

Based on 2,617 reviews, last reviewed 9th Sep 2025

22% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Spoke to Natalie and got prompt help after being loc... Spoke to Natalie and got prompt help after being locked out my online account. Reviewed on: 9th September 2025

Latest lowest rating:

1

Shirley was Excellent Lack of local branches or agents. Extreme lack of correspondence about savings account and no yearly updates on balance and interest. Reviewed on: 27th June 2025

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About this product

Scottish Building Society have a wide range of savings accounts to choose from.

Scottish Building Society savings accounts include products with fixed or variable rates, limited or instant access and some can be opened with just £1.

Scottish Building Society’s savings reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

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Scottish Building Society Savings reviews (2617)

Efficient, Lovely, Staff

Always a pleasure to come into the Scottish Building Society. Reviewed on: 11th August 2025

It's a pleasure to bank with Scottish B.S.

Kaia was very informative and quick to process applications. Reviewed on: 11th August 2025

Excellent rates and Staff

I had an ISA with Coventry and I am very glad I made the switch to Scottish. Staff are always great and rates are excellent. Reviewed on: 11th August 2025

Great service

Always friendly, helpful and knowledgeable. Reviewed on: 11th August 2025

After visiting the SBS office in Glasgow City Centre...

After visiting the SBS office in Glasgow City Centre (where I received very good service in moving money from my saving bonds to a Cash ISA) I called your telephone service and spoke with June. I explained that I wished to add some additional cash to the ISA but was a bit reluctant to do this online(I've made little mistakes when using this method). June was very understanding and helpful (I have poor hearing) and guided me through the process on two different occasions. It is very refreshing to speak with people who really want to help you and take their time to speak slowly and clearly. Everyone else I have spoken with either face to face or on the telephone are equally helpful. Well done to SBS for their people friendly culture. Reviewed on: 7th August 2025

Pro-active

Pro-active, ie the Society contacted us as we were late in responding to a savings maturing and they needed our instructions. Full marks. Reviewed on: 7th August 2025

Isa query

I phoned their relationship centre and they were able to help with Isa rules and how to transfer an existing Isa to Scottish Building Society. They are posting a form to me and they will do the rest. Reviewed on: 7th August 2025

Unexpected account statement .

I received a statement for an account I had completely forgotten and phoned to query the authenticity of the account. I was very delighted and surprised to learn of the sum of money it contained. My call was answered very quickly and it is great to talk to a human being when most other businesses use chatbox etc. I was also advised of my options for savings. Thanks so much. Reviewed on: 7th August 2025

Very good, answered all my queries

Very good, answered all my queries Reviewed on: 5th August 2025

Excellent call with Sophie, great service and very h...

Excellent call with Sophie, great service and very helpful indeed - even knew who Speedy Gonzalez was! Reviewed on: 4th August 2025

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