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Scottish Building Society: Savings reviews

Name: Savings
Rating: 4.84 (1679 reviews)

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4.81

Based on 1,679 reviews, last reviewed 6th Nov 2024

23% decrease in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

87%

11%

Latest highest rating:

5

Brilliant Scottish asset I have recommended you to many people. I really like and feel secure with the face-to-face experience, the knowledge of staff and range of products on... Read more Reviewed on: 29th October 2024

Latest lowest rating:

2

Just opened up a Cash ISA. Just opened up a Cash ISA. My wife and I have quite a few ISAs and opening this account was the hardest of them all, by far! Took a week from opening ... Read more Reviewed on: 6th November 2024

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About this product

Scottish Building Society have a wide range of savings accounts to choose from.

Scottish Building Society savings accounts include products with fixed or variable rates, limited or instant access and some can be opened with just £1.

Scottish Building Society’s savings reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

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Scottish Building Society Savings reviews (1679)

Reliable, efficient, timely

My experience with SBS is limited to the post and the telephone. I will say that the Society deals with all matters in a timely and efficient manner and on the occassions that I have rung the call was answered promptly as I was dealt with in a courteous and efficient manner. Reviewed on: 22nd August 2024

Friendly, local, mutual

Can be contacted by phone; but too much chat before I can get through, the message could be condensed. Took 2 calls to sort issue. Reviewed on: 22nd August 2024

In branch service review

I like the person-to-person contact. I like that they have an office in Troon where I am able to call in easily. Reviewed on: 21st August 2024

Very good service

Very good service and helpful staff. Reviewed on: 19th August 2024

Excellent service

At all stages, both in branch and on the phone, the staff have been so nice and helpful, and very easy to deal with. Reviewed on: 19th August 2024

Friendly, professional, personal

I am 77 years old and do not trust the internet (I can only access it at a local library). Therefore I absolutely have a face-to-face relationship. It is much more secure against risk, i.e. internet related fraud. My fixed rate ISA is a face-to-face product, only available to members. Reviewed on: 19th August 2024

Good helpful service

I like the selection of the accounts, the interest rates are good and they still have passbooks as most others now do not. Reviewed on: 19th August 2024

Clear, straightforward operation

Everything was quite straightforward. The agents I spoke to on the phone were easy to understand and responded with clear information and made me feel confident and reassured. Reviewed on: 16th August 2024

Friendly, professional, efficient

I received a very warm welcome when arriving at the local branch, my enquiry was dealt with quickly. All my questions were answered professionally. Reviewed on: 16th August 2024

Society geared to customer needs

Efficient and polite, very satisfied. My requests answered promptly. Always have to request cert. of interest at the end of each year. Reviewed on: 15th August 2024

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