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Scottish Building Society: Savings reviews

Name: Savings
Rating: 4.84 (1750 reviews)

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4.82

Based on 1,750 reviews, last reviewed 29th Nov 2024

30% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

87%

11%

Latest highest rating:

5

In branch service review Polite staff, patient, and everything explained clearly. Reviewed on: 29th November 2024

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Latest lowest rating:

2

Just opened up a Cash ISA. Just opened up a Cash ISA. My wife and I have quite a few ISAs and opening this account was the hardest of them all, by far! Took a week from opening ... Read more Reviewed on: 6th November 2024

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About this product

Scottish Building Society have a wide range of savings accounts to choose from.

Scottish Building Society savings accounts include products with fixed or variable rates, limited or instant access and some can be opened with just £1.

Scottish Building Society’s savings reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

Scottish Building Society Savings reviews (1750)

Review of the Scottish Building Society, Savings:

Just opened up a Cash ISA.

Just opened up a Cash ISA. My wife and I have quite a few ISAs and opening this account was the hardest of them all, by far! Took a week from opening the account to receiving my login information so that I can move funds in. You only have 14 days in which to do so and I've already wasted a week. The service desk promised to email me the account details and never did. To transfer an existing ISA into this account you need to manually download and complete a Transfer Form and post it to them - others do this online and all completed within 24 hours! No confirmation that they received the form so I don't know if it will move across - time will tell! Another call tomorrow I think. When it did finally arrive, their account information letter is not very clear. To transfer funds in from your bank they detail 2 account numbers are required, one for the company and a unique one for your actual account. They don't make it clear which the second account number is for as it just says "Your account number". Obvious when you know the answer, but the letter could simply say "Your unique SBS account number found at the top of page 1". So their business practices seem to be as they were in the 1980s! Not impressed and wont be using them again. One positive, their interest rate is competitive. Reviewed on: 6th November 2024

Friendly, helpful, listens

Polite, listens, advises, informative. Reviewed on: 17th September 2024

Responsive, helpful, friendly

I like being able to speak to helpful, real people. Competitive rates too. Reviewed on: 17th September 2024

First class service

Staff always friendly and attentive. Reviewed on: 11th September 2024

Dependable and conservative

New passbook did not specify the duration or interest rate of my new 2-year fixed rate ISA. This is a backwards step from previous practice. Reviewed on: 11th September 2024

Easy, efficient, quick

Already a customer but decided to apply by post rather than in branch. Forms easily downloaded and a quick phone call answered the one question I had. Reviewed on: 11th September 2024

In branch service review

They answer the phone very quickly and sort out any problems. Reviewed on: 11th September 2024

Scottish, friendly, valued

Still mutual. Still offering good rates, personal service and most of all still providing passbooks!. Reviewed on: 11th September 2024

Listens, helpful, thorough

Shirley has gone above and beyond to help me with my account issues. She kept me up-to-date with all the things that she was doing to help me, and it was not too much trouble (although it was a lot of work/information required). Reviewed on: 9th September 2024

Friendly, efficient and knowledgeable

Friendly, efficient staff who are well versed with products but not pushy sales people. Keep it up! Opening times only accessible because I work part-time but anyone wanting face-to-face would struggle to get to office. Reviewed on: 9th September 2024

Welcoming, friendly, efficient

It's local with a branch nearby. Reviewed on: 9th September 2024

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