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Scottish Building Society: Savings reviews

Name: Savings
Rating: 4.84 (1750 reviews)

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4.82

Based on 1,750 reviews, last reviewed 29th Nov 2024

30% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

87%

11%

Latest highest rating:

5

In branch service review Polite staff, patient, and everything explained clearly. Reviewed on: 29th November 2024

Verified source

Latest lowest rating:

2

Just opened up a Cash ISA. Just opened up a Cash ISA. My wife and I have quite a few ISAs and opening this account was the hardest of them all, by far! Took a week from opening ... Read more Reviewed on: 6th November 2024

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About this product

Scottish Building Society have a wide range of savings accounts to choose from.

Scottish Building Society savings accounts include products with fixed or variable rates, limited or instant access and some can be opened with just £1.

Scottish Building Society’s savings reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

Scottish Building Society Savings reviews (1750)

Review of the Scottish Building Society, Savings:

Just opened up a Cash ISA.

Just opened up a Cash ISA. My wife and I have quite a few ISAs and opening this account was the hardest of them all, by far! Took a week from opening the account to receiving my login information so that I can move funds in. You only have 14 days in which to do so and I've already wasted a week. The service desk promised to email me the account details and never did. To transfer an existing ISA into this account you need to manually download and complete a Transfer Form and post it to them - others do this online and all completed within 24 hours! No confirmation that they received the form so I don't know if it will move across - time will tell! Another call tomorrow I think. When it did finally arrive, their account information letter is not very clear. To transfer funds in from your bank they detail 2 account numbers are required, one for the company and a unique one for your actual account. They don't make it clear which the second account number is for as it just says "Your account number". Obvious when you know the answer, but the letter could simply say "Your unique SBS account number found at the top of page 1". So their business practices seem to be as they were in the 1980s! Not impressed and wont be using them again. One positive, their interest rate is competitive. Reviewed on: 6th November 2024

Cannot fault it

100% satisfied, nothing to improve!! Like the one-to-one attention - in this day and age it's uch appreciated. Reviewed on: 6th September 2024

Good, good, good

I like that I am able to speak to an actual human being without too much fuss. Reviewed on: 6th September 2024

Helpful, speedy, good

Account details clearly explained. Staff were very helpful and told me about the best interest rates available to savers at the Scottish Building Society. Reviewed on: 6th September 2024

Excellent service today

Efficient, professional, knowledgeable with a friendly demeanor. Reviewed on: 6th September 2024

Helpful, friendly, knowledgeable

Staff very hepful an provided very useful advice allowing me to make informed and beneficial saving investment. Reviewed on: 6th September 2024

Helpful, friendly, courteous

Extremely helpful and friendly staff. Offered advice regarding my accounts as I do not have access to the internet. Reviewed on: 6th September 2024

Exceeded all expectations

Very friendly, helpful staff. I was able to open an account straight away when I visited the relationship centre. Welcome pack was received within a few days and was followed up with a call to ensure it had arrived. This met with the expectations advised when I opened the account. Reviewed on: 6th September 2024

Very helpful staff

Proud to be a member of the oldest surviving building society in the world. Reviewed on: 5th September 2024

Very obliging staff

Efficient building society to deal with. Reviewed on: 5th September 2024

In branch service review

No need to improve anything - it is fine as it is! Try dealing with the Nationwide, they are awful. Reviewed on: 5th September 2024

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