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Scottish Building Society: Savings reviews

Name: Savings
Rating: 4.88 (3136 reviews)

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4.89

Based on 3,128 reviews, last reviewed 20th Feb 2026

26% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Great Customer service from Katie Katie was very helpful with my enquiries and made the whole process very easy. Very warming, welcoming and happy, she made a great impression on me. E... Read more Reviewed on: 20th February 2026

Latest lowest rating:

1

Very poor communication and service to members Moving account after drop in interest rate. Delay in contact me on day of maturity so delay in receiving money. Then request copy of my bank statement... Read more Reviewed on: 4th February 2026

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About this product

Scottish Building Society have a wide range of savings accounts to choose from.

Scottish Building Society savings accounts include products with fixed or variable rates, limited or instant access and some can be opened with just £1.

Scottish Building Society’s savings reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

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Scottish Building Society Savings reviews (3136)

Helpful, reliable and efficient.

Very approachable and knowledgeable I had 3 different transactions dealt with efficiently I visited which I had several helpful answers. Reviewed on: 8th December 2025

The best available

Very pleasant and efficient service as usual. Reviewed on: 8th December 2025

Efficient, helpful and competent.

Very happy with service. There is a local branch. Reviewed on: 8th December 2025

Excellent, friendly, very helpful.

Very friendly, helpful staff. So nice to deal with a human being. And a real passbook!. Reviewed on: 8th December 2025

Knowledgeable, Friendly, Lovely

Still open, easy customer access and face to face. Reviewed on: 8th December 2025

Helpful, Friendly, Accommodating

Easy to deal with and helpful is you want to discuss anything. You can speak to a person. Reviewed on: 8th December 2025

Welcoming, friendly, helpful

Branch near us, and we like conducting business face to face. The staff are always friendly and helpful. It would be good to have a guarantee the branch will remain open till until at least 2030. Reviewed on: 8th December 2025

Friendly, understanding and Patient

Very personable over the counter service. Reviewed on: 8th December 2025

Great old fashioned values

I value the facility to speak with a knowledgeable person by phone. Shirley was very helpful and efficient. I think electronics ISA transfers would make life easier for the customer. Reviewed on: 8th December 2025

Helpful and professional

It would be useful to have a local branch again. Reviewed on: 8th December 2025

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