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Scottish Building Society: Savings reviews

Name: Savings
Rating: 4.84 (1750 reviews)

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4.82

Based on 1,750 reviews, last reviewed 29th Nov 2024

30% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

87%

11%

Latest highest rating:

5

In branch service review Polite staff, patient, and everything explained clearly. Reviewed on: 29th November 2024

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Latest lowest rating:

2

Just opened up a Cash ISA. Just opened up a Cash ISA. My wife and I have quite a few ISAs and opening this account was the hardest of them all, by far! Took a week from opening ... Read more Reviewed on: 6th November 2024

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About this product

Scottish Building Society have a wide range of savings accounts to choose from.

Scottish Building Society savings accounts include products with fixed or variable rates, limited or instant access and some can be opened with just £1.

Scottish Building Society’s savings reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

Scottish Building Society Savings reviews (1750)

Review of the Scottish Building Society, Savings:

Just opened up a Cash ISA.

Just opened up a Cash ISA. My wife and I have quite a few ISAs and opening this account was the hardest of them all, by far! Took a week from opening the account to receiving my login information so that I can move funds in. You only have 14 days in which to do so and I've already wasted a week. The service desk promised to email me the account details and never did. To transfer an existing ISA into this account you need to manually download and complete a Transfer Form and post it to them - others do this online and all completed within 24 hours! No confirmation that they received the form so I don't know if it will move across - time will tell! Another call tomorrow I think. When it did finally arrive, their account information letter is not very clear. To transfer funds in from your bank they detail 2 account numbers are required, one for the company and a unique one for your actual account. They don't make it clear which the second account number is for as it just says "Your account number". Obvious when you know the answer, but the letter could simply say "Your unique SBS account number found at the top of page 1". So their business practices seem to be as they were in the 1980s! Not impressed and wont be using them again. One positive, their interest rate is competitive. Reviewed on: 6th November 2024

Local, reliable, friendly

Have just been with the Society for one year. Have spoken on the phone twice just to get clarification about things. I like the fact this is a proper building society. Very impressed how quickly you get to speak to a member of staff who is friendly, patient and informative.Very pleased with my ISA performance. Reviewed on: 5th September 2024

Service, branches, staff

I like having a local branch, especially as the staff are very helpful. One improvement would be longer opening hours at least one day a week or even opening on a Saturday for an hour. Reviewed on: 4th September 2024

Mutuality, personal service

Remains a building society providing personal (not robotic) service. Reviewed on: 4th September 2024

Friendly, efficient, encouraging

I like that I recognise the helpful member of staff on the desk. I don't like that I had to send away my passbook as it is my proof of having deposited money, and I now have a new ISA but no passbook. I don't like the term 'relationship centre' please go back to referring to them as local branches or offices. Reviewed on: 4th September 2024

Easy to understand

very happy with the service provided. Reviewed on: 4th September 2024

Friendly and efficient

I have never had any type of account with you. I decided to open one as you are situated in the town centre and easy to get to. Shannon was helpful and explained everything to me, it was also lovely to see Natalie again whom I know in another Society. Always polite and helpful. Reviewed on: 4th September 2024

Excellent

Staff are very helpful, polite and friendly. Reviewed on: 4th September 2024

Accessible, approachable, friendly

Very friendly and efficient staff. We were very satisfied with the manner in which our requested accounts were set-up so quickly. Reviewed on: 4th September 2024

Efficient

The details on the website didn't seem to show the maturity date of the bond. Reviewed on: 4th September 2024

Friendly and approachable

The Galashiels branch were very helpful and nothing was too much trouble. Jill, in particular, made the whole experience a pleasure, the only downside is that if more than one customer is in there, there is little confidentiality. The upgraded branch is a great success. I have no issues going into the branch. Reviewed on: 4th September 2024

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