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Scottish Building Society: Savings reviews

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4.82
Based on 1,750 reviews, last reviewed 29th Nov 2024
35% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
87%
See only 4 star reviews
11%
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1%
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Latest highest rating:

5

In branch service review Polite staff, patient, and everything explained clearly. Reviewed on: 29th November 2024
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Latest lowest rating:

2

Just opened up a Cash ISA. Just opened up a Cash ISA. My wife and I have quite a few ISAs and opening this account was the hardest of them all, by far! Took a week from opening ... Read more Reviewed on: 6th November 2024
Mark J's avatar
Mark J
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About this product

Scottish Building Society have a wide range of savings accounts to choose from.

Scottish Building Society savings accounts include products with fixed or variable rates, limited or instant access and some can be opened with just £1.

Scottish Building Society’s savings reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

Scottish Building Society Savings reviews (1750)

Review of the Scottish Building Society, Savings:

Just opened up a Cash ISA.

2
Just opened up a Cash ISA. My wife and I have quite a few ISAs and opening this account was the hardest of them all, by far! Took a week from opening the account to receiving my login information so that I can move funds in. You only have 14 days in which to do so and I've already wasted a week. The service desk promised to email me the account details and never did. To transfer an existing ISA into this account you need to manually download and complete a Transfer Form and post it to them - others do this online and all completed within 24 hours! No confirmation that they received the form so I don't know if it will move across - time will tell! Another call tomorrow I think. When it did finally arrive, their account information letter is not very clear. To transfer funds in from your bank they detail 2 account numbers are required, one for the company and a unique one for your actual account. They don't make it clear which the second account number is for as it just says "Your account number". Obvious when you know the answer, but the letter could simply say "Your unique SBS account number found at the top of page 1". So their business practices seem to be as they were in the 1980s! Not impressed and wont be using them again. One positive, their interest rate is competitive. Reviewed on: 6th November 2024
Mark J's avatar
Mark J

In branch service review

5
Efficient - would definitely recommend. Reviewed on: 1st September 2024
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City location good

4
As I have just opened my account perhaps it is too early to give an overall assessment but I like the fact I can have a passbook. It was also good to receive a follow-up phone call. Reviewed on: 29th August 2024
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Reassuring, efficient, excellent

5
Telephone assistants are knowledge, understanding and efficient. Reviewed on: 29th August 2024
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Good Scottish service

5
Scottish, excellent service, good rates. Reviewed on: 29th August 2024
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Verified Member

Friendly, knowledgeable, local

5
The Society is local and their opening hours are very convenient. The staff are knowledgeable and very friendly. The building is very clean in appearance and smell. Most importantly it is local. Reviewed on: 29th August 2024
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Verified Member

Professional, pleasant, calm

5
It was my first experience with investing in Scottish Building Society. What a professional experience it was. Very happy. I have already shared my thoughts with others. Reviewed on: 29th August 2024
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Verified Member

Prompt , professional, courteous

5
Very happy with the straightforward service. Reviewed on: 29th August 2024
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Verified Member

In branch service review

5
Very helpful and friendly staff. Reviewed on: 29th August 2024
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Verified Member

Very impressed with SBS

5
Branch staff are always extremely helpful and welcoming. I like the savings products. Reviewed on: 29th August 2024
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Verified Member

Friendly, reliable, trustworthy

5
Branch staff are friendly and helpful - good interest rates. Reviewed on: 29th August 2024
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