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Scottish Building Society: Savings reviews

Name: Savings
Rating: 4.91 (3382 reviews)

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4.91

Based on 3,382 reviews, last reviewed 17th Apr 2026

42% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Always there for us.We are always made welcome. We are always made welcome. Staff know their business and can always answer our questions. They will provide important information to help us to reach... Read more Reviewed on: 17th April 2026

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Latest lowest rating:

1

Very poor communication and service to members Moving account after drop in interest rate. Delay in contact me on day of maturity so delay in receiving money. Then request copy of my bank statement... Read more Reviewed on: 4th February 2026

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About this product

Scottish Building Society have a wide range of savings accounts to choose from.

Scottish Building Society savings accounts include products with fixed or variable rates, limited or instant access and some can be opened with just £1.

Scottish Building Society’s savings reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

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Scottish Building Society Savings reviews (3382)

Excellent service as usual from Louise

Excellent service as usual from Louise Reviewed on: 5th March 2026

Excellent service from Gerard at the counter yesterday.

Excellent service from Gerard at the counter yesterday. Reviewed on: 5th March 2026

Excellent service from Gerard as always

Excellent service from Gerard as always Reviewed on: 5th March 2026

Excellent service.

Excellent service. Had a very pleasant conversation with Audrey who assisted me with my questions. Reviewed on: 4th March 2026

Excellent Customer Service

There was a glitch with the visibility of my online account and some conflicting information relating to the use of the account (hence the loss of a star), however the resolution of the issues was very good - and everything was sorted out within a few hours. The Customer Service from Lorraine T was excellent. She clearly explained and investigated the issues and came back to me with a decision in my favour. This help was very much appreciated. Reviewed on: 4th March 2026

Very professional and efficient

Very professional and efficient assistance with online account query Reviewed on: 4th March 2026

Account opened with ease by Dawn.

Account opened with ease by Dawn. My local branch is very handy Reviewed on: 4th March 2026

Friendly, easy service.

Friendly, easy service. I felt understood Reviewed on: 4th March 2026

Fabby service

Helpful friendly staff i often visit and always happy to help got my welcome pack in the post (i was worried as my post is terrible) and everything was there a promised a very wonderful team of ladies Reviewed on: 3rd March 2026

I came into some funds through inheritance recently...

I came into some funds through inheritance recently and went into the Edinburgh branch to open a new account, Lisa was very thorough and guided me through the account opening process. I was very happy to hear that you are holding an inheritance tax event as well which I am now attending. Reviewed on: 3rd March 2026

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