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Scottish Building Society: Savings reviews

Name: Savings
Rating: 4.84 (1790 reviews)

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4.82

Based on 1,790 reviews, last reviewed 27th Dec 2024

13% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

87%

11%

Latest highest rating:

5

Fast, responsive, professional Application over the internet was easy and straightforward. Instructions for online access received a couple of days later, details on how to fund acc... Read more Reviewed on: 27th December 2024

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Latest lowest rating:

2

Just opened up a Cash ISA. Just opened up a Cash ISA. My wife and I have quite a few ISAs and opening this account was the hardest of them all, by far! Took a week from opening ... Read more Reviewed on: 6th November 2024

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About this product

Scottish Building Society have a wide range of savings accounts to choose from.

Scottish Building Society savings accounts include products with fixed or variable rates, limited or instant access and some can be opened with just £1.

Scottish Building Society’s savings reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

Scottish Building Society Savings reviews (1790)

Review of the Scottish Building Society, Savings:

Just opened up a Cash ISA.

Just opened up a Cash ISA. My wife and I have quite a few ISAs and opening this account was the hardest of them all, by far! Took a week from opening the account to receiving my login information so that I can move funds in. You only have 14 days in which to do so and I've already wasted a week. The service desk promised to email me the account details and never did. To transfer an existing ISA into this account you need to manually download and complete a Transfer Form and post it to them - others do this online and all completed within 24 hours! No confirmation that they received the form so I don't know if it will move across - time will tell! Another call tomorrow I think. When it did finally arrive, their account information letter is not very clear. To transfer funds in from your bank they detail 2 account numbers are required, one for the company and a unique one for your actual account. They don't make it clear which the second account number is for as it just says "Your account number". Obvious when you know the answer, but the letter could simply say "Your unique SBS account number found at the top of page 1". So their business practices seem to be as they were in the 1980s! Not impressed and wont be using them again. One positive, their interest rate is competitive. Reviewed on: 6th November 2024

Value, professional, caring

I like the way the society operates. Old-fashioned good service. Helping the people of Scotland. I'd like a bank card rather than a passbook though. Reviewed on: 29th August 2024

Traditional, modernising, dependable

I like that the society is Scottish and local. Although online systems could be improved - bond matured on 21/08/24 but new bond did not appear online until 24/08/24. Current expectations would be faster processing. Overall though, excellent customer service. Reviewed on: 29th August 2024

Clear, competitive, straightforward

The service is efficient and friendly. The interest rates are good. No improvement required. Reviewed on: 29th August 2024

Excellent service

You could offer customers a tea/coffee and biscuit. Reviewed on: 29th August 2024

Organised, friendly, efficient

Very personal, great to speak and get advice face-to-face. Reviewed on: 29th August 2024

Speedy, clear, professional

Good experience dealing with my postal application - no adverse comments or need for improvement. Reviewed on: 29th August 2024

In branch service review

Staff excellent, you can see someone face-to-face. Reviewed on: 23rd August 2024

Friendly, caring, interesting

The staff in Aberdeen always take the time to get to know me. I feel very welcome here and as though the staff care about me. A great team. Reviewed on: 23rd August 2024

Very friendly

Personal, very professional, friendly and staff knew their job. Very good. Reviewed on: 23rd August 2024

Friendly, helpful, efficient

Helpful, friendly staff. Good advice given. We appreciate certificates of investments being issued as we do not partake in online banking. Reviewed on: 23rd August 2024

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