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Scottish Building Society: Savings reviews

Name: Savings
Rating: 4.84 (1790 reviews)

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4.82

Based on 1,790 reviews, last reviewed 27th Dec 2024

15% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

87%

11%

Latest highest rating:

5

Fast, responsive, professional Application over the internet was easy and straightforward. Instructions for online access received a couple of days later, details on how to fund acc... Read more Reviewed on: 27th December 2024

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Latest lowest rating:

2

Just opened up a Cash ISA. Just opened up a Cash ISA. My wife and I have quite a few ISAs and opening this account was the hardest of them all, by far! Took a week from opening ... Read more Reviewed on: 6th November 2024

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About this product

Scottish Building Society have a wide range of savings accounts to choose from.

Scottish Building Society savings accounts include products with fixed or variable rates, limited or instant access and some can be opened with just £1.

Scottish Building Society’s savings reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

Scottish Building Society Savings reviews (1790)

Review of the Scottish Building Society, Savings:

Just opened up a Cash ISA.

Just opened up a Cash ISA. My wife and I have quite a few ISAs and opening this account was the hardest of them all, by far! Took a week from opening the account to receiving my login information so that I can move funds in. You only have 14 days in which to do so and I've already wasted a week. The service desk promised to email me the account details and never did. To transfer an existing ISA into this account you need to manually download and complete a Transfer Form and post it to them - others do this online and all completed within 24 hours! No confirmation that they received the form so I don't know if it will move across - time will tell! Another call tomorrow I think. When it did finally arrive, their account information letter is not very clear. To transfer funds in from your bank they detail 2 account numbers are required, one for the company and a unique one for your actual account. They don't make it clear which the second account number is for as it just says "Your account number". Obvious when you know the answer, but the letter could simply say "Your unique SBS account number found at the top of page 1". So their business practices seem to be as they were in the 1980s! Not impressed and wont be using them again. One positive, their interest rate is competitive. Reviewed on: 6th November 2024

Reliable, efficient, timely

My experience with SBS is limited to the post and the telephone. I will say that the Society deals with all matters in a timely and efficient manner and on the occassions that I have rung the call was answered promptly as I was dealt with in a courteous and efficient manner. Reviewed on: 22nd August 2024

Friendly, local, mutual

Can be contacted by phone; but too much chat before I can get through, the message could be condensed. Took 2 calls to sort issue. Reviewed on: 22nd August 2024

In branch service review

I like the person-to-person contact. I like that they have an office in Troon where I am able to call in easily. Reviewed on: 21st August 2024

Very good service

Very good service and helpful staff. Reviewed on: 19th August 2024

Excellent service

At all stages, both in branch and on the phone, the staff have been so nice and helpful, and very easy to deal with. Reviewed on: 19th August 2024

Friendly, professional, personal

I am 77 years old and do not trust the internet (I can only access it at a local library). Therefore I absolutely have a face-to-face relationship. It is much more secure against risk, i.e. internet related fraud. My fixed rate ISA is a face-to-face product, only available to members. Reviewed on: 19th August 2024

Good helpful service

I like the selection of the accounts, the interest rates are good and they still have passbooks as most others now do not. Reviewed on: 19th August 2024

Clear, straightforward operation

Everything was quite straightforward. The agents I spoke to on the phone were easy to understand and responded with clear information and made me feel confident and reassured. Reviewed on: 16th August 2024

Friendly, professional, efficient

I received a very warm welcome when arriving at the local branch, my enquiry was dealt with quickly. All my questions were answered professionally. Reviewed on: 16th August 2024

Society geared to customer needs

Efficient and polite, very satisfied. My requests answered promptly. Always have to request cert. of interest at the end of each year. Reviewed on: 15th August 2024

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