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Scottish Building Society: Savings reviews

Name: Savings
Rating: 4.84 (1790 reviews)

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4.82

Based on 1,790 reviews, last reviewed 27th Dec 2024

15% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

87%

11%

Latest highest rating:

5

Fast, responsive, professional Application over the internet was easy and straightforward. Instructions for online access received a couple of days later, details on how to fund acc... Read more Reviewed on: 27th December 2024

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Latest lowest rating:

2

Just opened up a Cash ISA. Just opened up a Cash ISA. My wife and I have quite a few ISAs and opening this account was the hardest of them all, by far! Took a week from opening ... Read more Reviewed on: 6th November 2024

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About this product

Scottish Building Society have a wide range of savings accounts to choose from.

Scottish Building Society savings accounts include products with fixed or variable rates, limited or instant access and some can be opened with just £1.

Scottish Building Society’s savings reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

Scottish Building Society Savings reviews (1790)

Review of the Scottish Building Society, Savings:

Just opened up a Cash ISA.

Just opened up a Cash ISA. My wife and I have quite a few ISAs and opening this account was the hardest of them all, by far! Took a week from opening the account to receiving my login information so that I can move funds in. You only have 14 days in which to do so and I've already wasted a week. The service desk promised to email me the account details and never did. To transfer an existing ISA into this account you need to manually download and complete a Transfer Form and post it to them - others do this online and all completed within 24 hours! No confirmation that they received the form so I don't know if it will move across - time will tell! Another call tomorrow I think. When it did finally arrive, their account information letter is not very clear. To transfer funds in from your bank they detail 2 account numbers are required, one for the company and a unique one for your actual account. They don't make it clear which the second account number is for as it just says "Your account number". Obvious when you know the answer, but the letter could simply say "Your unique SBS account number found at the top of page 1". So their business practices seem to be as they were in the 1980s! Not impressed and wont be using them again. One positive, their interest rate is competitive. Reviewed on: 6th November 2024

Always very helpful

I always find the staff extremely helpful and nothing is a bother. Not like going into a regular bank where everything is a bother these days. Reviewed on: 15th August 2024

Local, helpful, Scottish

Always find staff very helpful - never rush me and listen to what I need. Reviewed on: 13th August 2024

In branch service review

Spoke with staff in Inverness who as always was extremely pleasant and efficient to deal with. More consideration needed for non-computerised customers. Reviewed on: 12th August 2024

Friendly, informative, helpful

I was transferring money from another bank. The member of staff gave me good, clear advice and discussed my options with me. I could then get the account that was most suitable for my needs. Reviewed on: 12th August 2024

Haven't been better

Patient staff and very keen to be of assistance. Reviewed on: 12th August 2024

Very informative and helpful

Welcoming and pleasant staff when you go in to deal. Reviewed on: 7th August 2024

Excellent, efficient, friendly

Everything was handled efficient and all the staff were super helpful. The only negative I have is that I am unable to manage account for my parents (or attorney) online. This can only be done in the branch. I would hope that in this day and age an online facility would be possible. Reviewed on: 7th August 2024

Very good value

Contact is very easy. Response is speedy. Reviewed on: 7th August 2024

Great customer service

Competitive interest, and very helpful and friendly branch staff. Reviewed on: 7th August 2024

Efficient, Friendly Service

Excellent staff but wish I didn't have to drive 20 miles round trip whilst realising you won't open a branch nearer. Reviewed on: 7th August 2024

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