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Scottish Building Society: Savings reviews

Name: Savings
Rating: 4.84 (1790 reviews)

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4.82

Based on 1,790 reviews, last reviewed 27th Dec 2024

39% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

87%

11%

Latest highest rating:

5

Fast, responsive, professional Application over the internet was easy and straightforward. Instructions for online access received a couple of days later, details on how to fund acc... Read more Reviewed on: 27th December 2024

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Latest lowest rating:

2

Just opened up a Cash ISA. Just opened up a Cash ISA. My wife and I have quite a few ISAs and opening this account was the hardest of them all, by far! Took a week from opening ... Read more Reviewed on: 6th November 2024

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About this product

Scottish Building Society have a wide range of savings accounts to choose from.

Scottish Building Society savings accounts include products with fixed or variable rates, limited or instant access and some can be opened with just £1.

Scottish Building Society’s savings reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

Scottish Building Society Savings reviews (1790)

Review of the Scottish Building Society, Savings:

Just opened up a Cash ISA.

Just opened up a Cash ISA. My wife and I have quite a few ISAs and opening this account was the hardest of them all, by far! Took a week from opening the account to receiving my login information so that I can move funds in. You only have 14 days in which to do so and I've already wasted a week. The service desk promised to email me the account details and never did. To transfer an existing ISA into this account you need to manually download and complete a Transfer Form and post it to them - others do this online and all completed within 24 hours! No confirmation that they received the form so I don't know if it will move across - time will tell! Another call tomorrow I think. When it did finally arrive, their account information letter is not very clear. To transfer funds in from your bank they detail 2 account numbers are required, one for the company and a unique one for your actual account. They don't make it clear which the second account number is for as it just says "Your account number". Obvious when you know the answer, but the letter could simply say "Your unique SBS account number found at the top of page 1". So their business practices seem to be as they were in the 1980s! Not impressed and wont be using them again. One positive, their interest rate is competitive. Reviewed on: 6th November 2024

First class service

Excellent. So helpful and kind. Alleviated our fears and concerns. Excellent customer service. Reviewed on: 25th July 2024

Efficient, friendly, good savings rates

Commitment to mutual status, no pressure to be online, loyalty products, independent (i.e. not part of larger group with different/conflicting interests). Reviewed on: 25th July 2024

Good customer service

Friendly and helpful staff. Selection of products with clear and straightforward information. Reviewed on: 25th July 2024

Traditional, courteous, helpful

Traditional, courteous service. Informative and patient explanation of options. Reviewed on: 25th July 2024

All my queries were comprehensively dealt with in an...

All my queries were comprehensively dealt with in an efficient, reassuring and friendly way and I wondered if I was asking crucially relevant questions about what I really needed to know without being at all sure what to ask in the first place. Reviewed on: 23rd July 2024

Super, smashing, great

Great staff, great service, good savings rates. Opening times are a bit restrictive especially as the nearest branch is 50min drive away. Reviewed on: 19th July 2024

Friendly, attentive, excellent

Lovely staff who were extremely helpful and very knowledgeable in Inverness. Reviewed on: 15th July 2024

Friendly, competent, simple

Very friendly staff. Simple procedures to open accounts. Reviewed on: 15th July 2024

Reliable, not loyal

I sent my ISA book to be updated and upgrade my ISA to 5.25% following a phone conversation with SBS. Have discovered book sent is missing and I wasn't upgraded to 5.25%. Other banks automatically offer best rates to customer and change over if they haven't heard from you. Reviewed on: 12th July 2024

Local, friendly, trustworthy

Great staff, always customer focused. Reviewed on: 11th July 2024

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