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Scottish Building Society: Savings reviews

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4.82
Based on 1,750 reviews, last reviewed 29th Nov 2024
No new 5 star reviews
in the past 90 days
200% increase in 1 star reviews
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Latest highest rating:

5

In branch service review Polite staff, patient, and everything explained clearly. Reviewed on: 29th November 2024
Verified source

Latest lowest rating:

2

Just opened up a Cash ISA. Just opened up a Cash ISA. My wife and I have quite a few ISAs and opening this account was the hardest of them all, by far! Took a week from opening ... Read more Reviewed on: 6th November 2024
Mark J's avatar
Mark J
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About this product

Scottish Building Society have a wide range of savings accounts to choose from.

Scottish Building Society savings accounts include products with fixed or variable rates, limited or instant access and some can be opened with just £1.

Scottish Building Society’s savings reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

Scottish Building Society Savings reviews (1750)

Review of the Scottish Building Society, Savings:

Could do better

4
I like the Scottish Building Society because it is local, but - I don't do electronic banking. Every year I have to phone you to request a statement of interest received and balances which you send out (so I assume a lot of other people do too), why do you not send it out automatically. Reviewed on: 21st October 2024
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Verified Member

In branch service review

5
There is always improvements to be made in all things!?. Reviewed on: 6th November 2024

Just opened up a Cash ISA.

2
Just opened up a Cash ISA. My wife and I have quite a few ISAs and opening this account was the hardest of them all, by far! Took a week from opening the account to receiving my login information so that I can move funds in. You only have 14 days in which to do so and I've already wasted a week. The service desk promised to email me the account details and never did. To transfer an existing ISA into this account you need to manually download and complete a Transfer Form and post it to them - others do this online and all completed within 24 hours! No confirmation that they received the form so I don't know if it will move across - time will tell! Another call tomorrow I think. When it did finally arrive, their account information letter is not very clear. To transfer funds in from your bank they detail 2 account numbers are required, one for the company and a unique one for your actual account. They don't make it clear which the second account number is for as it just says "Your account number". Obvious when you know the answer, but the letter could simply say "Your unique SBS account number found at the top of page 1". So their business practices seem to be as they were in the 1980s! Not impressed and wont be using them again. One positive, their interest rate is competitive. Reviewed on: 6th November 2024
Mark J's avatar
Mark J

Personal, welcoming, helpful

5
I like the personal contact of going into a branch. It would be helpful if the branch was open on a Saturday morning. Reviewed on: 5th November 2024

Friendly, knowledgeable, outstanding

5
My local branch is Queen Street, Glasgow, and all the staff are very pleasant and helpful. My special thanks to Lorraine whom I have been dealing with for many years. Service is outstanding, a very valued member of staff. Reviewed on: 5th November 2024

Professional, friendly, competent

5
Quickly dealt with for application to ISA to my satisfaction. Reviewed on: 5th November 2024

Straightforward, good customer service

5
Can't think of anything to criticise. Reviewed on: 5th November 2024

Very well organised

5
I have always had very good service, excellent advice face-to-face, and not having to do everything online!!! Very positive experience always. Reviewed on: 4th November 2024

Very pleasant people

4
I find having so many renewed members bonds a bit of a nuisance. I can't just put them all together so I'm looking to keep all the certificates and know which goes with which. Reviewed on: 4th November 2024

In branch service review

5
It's independent, more local than some providers. Downside is that it is not open on Saturdays. Reviewed on: 4th November 2024

Telephone service excellent

5
The customer service staff I dealt with via the telephone were very knowledgeable and helpful. Reviewed on: 4th November 2024

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