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Scottish Building Society: Savings reviews

Name: Savings
Rating: 4.84 (1750 reviews)

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4.82

Based on 1,750 reviews, last reviewed 29th Nov 2024

28% decrease in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

87%

11%

Latest highest rating:

5

In branch service review Polite staff, patient, and everything explained clearly. Reviewed on: 29th November 2024

Verified source

Latest lowest rating:

2

Just opened up a Cash ISA. Just opened up a Cash ISA. My wife and I have quite a few ISAs and opening this account was the hardest of them all, by far! Took a week from opening ... Read more Reviewed on: 6th November 2024

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About this product

Scottish Building Society have a wide range of savings accounts to choose from.

Scottish Building Society savings accounts include products with fixed or variable rates, limited or instant access and some can be opened with just £1.

Scottish Building Society’s savings reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

Scottish Building Society Savings reviews (1750)

Review of the Scottish Building Society, Savings:

Could do better

I like the Scottish Building Society because it is local, but - I don't do electronic banking. Every year I have to phone you to request a statement of interest received and balances which you send out (so I assume a lot of other people do too), why do you not send it out automatically. Reviewed on: 21st October 2024

Professional, competent, helpful

I am not a Scottish nationalist, however it is good to be a member of a Scottish Building Society which contributes to the Scottish economy. Good rates of interest. Local branches. Pleasant staff. Reviewed on: 4th November 2024

Efficient, courteous, obliging

My experience is only ever via telephone as I live in Surrey! However, my calls are always dealt with in a courteous, efficient manner which I much appreciate. I've saved with SBS for many years now and will hope to continue to do so. It's wonderful to be able to speak with a human being and not a robot. Reviewed on: 4th November 2024

Professional, welcoming, patience

Able to discuss my problems with empathy and understanding from the staff. Very friendly and helpful in sorting best mean of dealing with the issue in a non-judgemental way. Reviewed on: 4th November 2024

DATED AND OUT OF TOUCH

It's nearly 2025 and no app for saving accounts. Dated. Way behind other savings accounts in similar companies. Reviewed on: 3rd November 2024

Awesome!

Great staff, great service, good products, fantastic to speak to someone face-to-face who are not trying to push you online. Keep the human touch!. Reviewed on: 1st November 2024

Very customer focused

Scottish, friendly, very good correspondence, and good rates of interest. Reviewed on: 1st November 2024

Efficient, courteous, helpful

When I have spoken to SBS representatives they have always been courteous, efficient and knowledgeable about your products. Reviewed on: 1st November 2024

There to help

Very good customer service in Galashiels. My questions answered in an easy to understand manner. Reviewed on: 1st November 2024

Outstanding local service

Always very helpful and I have complete trust in the service. Reviewed on: 1st November 2024

Professional, efficient and clear

Very efficient staff and decent rates of interest. Reviewed on: 1st November 2024

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