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Scottish Building Society: Savings reviews

Name: Savings
Rating: 4.9 (3378 reviews)

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4.90

Based on 3,373 reviews, last reviewed 16th Apr 2026

38% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

I spoke to Katie McNight at the Troon branch & Katie... I spoke to Katie McNight at the Troon branch & Katie couldn't have been more helpful. Very efficient service, knowledgeable too. Can't fault them for ... Read more Reviewed on: 16th April 2026

Latest lowest rating:

1

Very poor communication and service to members Moving account after drop in interest rate. Delay in contact me on day of maturity so delay in receiving money. Then request copy of my bank statement... Read more Reviewed on: 4th February 2026

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About this product

Scottish Building Society have a wide range of savings accounts to choose from.

Scottish Building Society savings accounts include products with fixed or variable rates, limited or instant access and some can be opened with just £1.

Scottish Building Society’s savings reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

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Scottish Building Society Savings reviews (3378)

Relevant Linguistic Skills are Important in Banking.

I always get to speak to someone Scottish who can actually understand the Scots language. This is in stark contrast to other ‘Scottish’ banks or BS. It’s usually someone in a branch I speak too as well, which I value. Reviewed on: 2nd April 2026

Opened a new account yesterday, great service

Opened a new account yesterday, great service Reviewed on: 2nd April 2026

Fantastic service in Inverness

Fantastic service in Inverness - even though they were very busy they were still very professional and pleasant Reviewed on: 2nd April 2026

Help is at hand !

Having had difficulty with last minute transfer of funds from my bank to SBS I called the latter for assistance. I was connected to June (Mitchell) in the Edinburgh office. June listened and gave advice in a patient, clear and friendly manner. June then insisted on staying on line whilst I tried ( this time successfully) the transfer process again. June has a talent for putting members/customers at ease from the start of a conversation. A true customer service champion. Many thanks for your assistance June. Reviewed on: 2nd April 2026

The staff was very professional and very helpful

The staff was very professional and very helpful Reviewed on: 2nd April 2026

The Friendliest Building Society

I like the friendly service from the staff in Galashiels. They're always happy to help me and greet me by name when I visit the branch. Lorraine was excellent yesterday, taking the time to ask how I was before efficiently dealing with my requests. Reviewed on: 1st April 2026

Our visit to Troon Branch

We were given an appointment that suited our timescale very quickly. At the branch we were warmly welcomed by both girls and dealt with extremely efficiently. Reviewed on: 1st April 2026

I was greeted over the telephone by a lady called Ju...

I was greeted over the telephone by a lady called June what a pleasure it was dealing with a friendly human and not a robot and it took seconds for my call.to be answered..this is not heard of in our modern day..thank god there is still an organisation put there that values people and humans Reviewed on: 1st April 2026

Positive polite knowledge I was served by Abbie

Positive polite knowledge I was served by Abbie Reviewed on: 1st April 2026

Attended to by a new member of staff in Edinburgh wh...

Attended to by a new member of staff in Edinburgh who was very polite and helpful always great and attentive in this branch Reviewed on: 1st April 2026

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