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Scottish Building Society: Savings reviews

Name: Savings
Rating: 4.84 (1679 reviews)

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4.81

Based on 1,679 reviews, last reviewed 6th Nov 2024

31% decrease in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

87%

11%

Latest highest rating:

5

Brilliant Scottish asset I have recommended you to many people. I really like and feel secure with the face-to-face experience, the knowledge of staff and range of products on... Read more Reviewed on: 29th October 2024

Latest lowest rating:

2

Just opened up a Cash ISA. Just opened up a Cash ISA. My wife and I have quite a few ISAs and opening this account was the hardest of them all, by far! Took a week from opening ... Read more Reviewed on: 6th November 2024

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About this product

Scottish Building Society have a wide range of savings accounts to choose from.

Scottish Building Society savings accounts include products with fixed or variable rates, limited or instant access and some can be opened with just £1.

Scottish Building Society’s savings reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

Scottish Building Society Savings reviews (1679)

Review of the Scottish Building Society, Savings:

Could do better

I like the Scottish Building Society because it is local, but - I don't do electronic banking. Every year I have to phone you to request a statement of interest received and balances which you send out (so I assume a lot of other people do too), why do you not send it out automatically. Reviewed on: 21st October 2024

Just opened up a Cash ISA.

Just opened up a Cash ISA. My wife and I have quite a few ISAs and opening this account was the hardest of them all, by far! Took a week from opening the account to receiving my login information so that I can move funds in. You only have 14 days in which to do so and I've already wasted a week. The service desk promised to email me the account details and never did. To transfer an existing ISA into this account you need to manually download and complete a Transfer Form and post it to them - others do this online and all completed within 24 hours! No confirmation that they received the form so I don't know if it will move across - time will tell! Another call tomorrow I think. When it did finally arrive, their account information letter is not very clear. To transfer funds in from your bank they detail 2 account numbers are required, one for the company and a unique one for your actual account. They don't make it clear which the second account number is for as it just says "Your account number". Obvious when you know the answer, but the letter could simply say "Your unique SBS account number found at the top of page 1". So their business practices seem to be as they were in the 1980s! Not impressed and wont be using them again. One positive, their interest rate is competitive. Reviewed on: 6th November 2024

DATED AND OUT OF TOUCH

It's nearly 2025 and no app for saving accounts. Dated. Way behind other savings accounts in similar companies. Reviewed on: 3rd November 2024

Brilliant Scottish asset

I have recommended you to many people. I really like and feel secure with the face-to-face experience, the knowledge of staff and range of products on offer with good interest rates for savers. Reviewed on: 29th October 2024

Great, friendly, efficient

Efficient phonecall by Peter, followed up with face-to-face service at the office in Glasgow with Lorraine. Easy and efficient, pleasant and friendly. Reviewed on: 29th October 2024

Very fair

I found Lorraine very helpful and knowledgeable of products available to me. Very professional. Reviewed on: 29th October 2024

Safety of funds and explanations excellent

Account explained and questions answered clearly. Polite staff. Reviewed on: 29th October 2024

Helpful, good service

It was very easy to open an account. Staff were very helpful in Glasgow and explained everything. Reviewed on: 29th October 2024

In branch service review

Easy and fast service. Very friendly. Reviewed on: 29th October 2024

Friendly and business-like

Pleasant and personable staff made the interaction easy. Reviewed on: 29th October 2024

In branch service review

Great service and Scottish. Quick and easy to open account. Reviewed on: 29th October 2024

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Scottish Building Society: Savings reviews

31% decrease in 5 star reviews

200% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Scottish Building Society Savings reviews (1679)

Could do better

Just opened up a Cash ISA.

DATED AND OUT OF TOUCH

Brilliant Scottish asset

Great, friendly, efficient

Very fair

Safety of funds and explanations excellent

Helpful, good service

In branch service review

Friendly and business-like

In branch service review

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There's still more to see!

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