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Shawbrook Bank: Savings reviews

Name: Savings
Rating: 4.83 (1128 reviews)

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4.82

Based on 1,128 reviews, last reviewed 11th Mar 2025

200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

I FELT VALUED... Fantastic telephone help and support when reviewing and completing my maturity options. Listened, were patient and very professional which made me fe... Read more Reviewed on: 11th March 2025

Latest lowest rating:

1

Denied my money on maturity service disgraceful! Previously able to login online but suddenly stopped. After repeated requests for information and help I was totally ignored. Mat... Read more Reviewed on: 17th January 2025

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About this product

Shawbrook savings reviews can help you to find out more about life at Shawbrook. How easy is it to contact Shawbrook? And how friendly are they? Our Shawbrook savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Shawbrook Bank Savings reviews (1128)

Review of the Shawbrook Bank, Savings:

I FELT VALUED...

Fantastic telephone help and support when reviewing and completing my maturity options. Listened, were patient and very professional which made me feel valued which I appreciated! Reviewed on: 11th March 2025

The web site is in complete chaos.

The web site is in complete chaos. Instructions are contradictory and many of the supposed links for transactions are either missing or do not link to the options they are supposed to. Clicking on "help" on the Accounts page produces "Ooops - page no longer exists". Using the secure message page seems to get no prompt response. Reviewed on: 5th July 2024

INVEST ELSEWHERE!!

Everything that could possibly go wrong did and I am so glad I did not invest with them. Terrible customer service and they don’t even bother to answer emails. Reviewed on: 26th June 2024

Efficient, friendly and value for money

The call centre has excellent staff who are UK based, calls are answered quickly and the team are friendly and helpful. Setting up an ISA online was easy and text and email updates on the process were useful. Reviewed on: 31st May 2024

Very good rates and products.

Very good rates and products. Customer service a little slow to respond and all is in-app, which be frustrating but you get there in the end. Overall very happy. Reviewed on: 24th May 2024

It was easy to open a savings account.

It was easy to open a savings account. Competitive interest rates Reviewed on: 24th May 2024

Straightforward and competitive savings choices

Shawbrook Bank has a very easy to navigate website and offers attractive interest rates on its savings products. Not having banked with Shawbrook before I was somewhat cautious at first, but needn't have been. Seeing them recommended by the Martin Lewis website I have already made two savings investments with them and it has all gone very smoothly. Reviewed on: 24th May 2024

Dealing with Shawbrook is very easy, they communicat...

Dealing with Shawbrook is very easy, they communicate well in straightforward language Reviewed on: 24th May 2024

Archaic online system

Impossible to transfer between accounts online, have to request transfers via secure messaging which is taking 5 days to action due to insufficient staffing. Same goes for customer service in general, insufficient staffing leading to long delays. Reviewed on: 23rd May 2024

Just in for the competition.

Just in for the competition. Would not have bothered otherwise Reviewed on: 14th April 2024

Great rates and easy to use.

Easy website. good rates. Only downside is you can’t request funds in you have to push. Reviewed on: 6th April 2024

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