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Shawbrook Bank: Savings reviews

Name: Savings
Rating: 4.83 (1125 reviews)

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4.84

Based on 1,125 reviews, last reviewed 17th Jan 2025

100% decrease in 5 star reviews

in the past 90 days

67% decrease in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Having always used 'BIG' banks I was hunting around... Having always used 'BIG' banks I was hunting around for the best rates for my cash ISAs. Shawbrook had great interest rates but I was a little nervous... Read more Reviewed on: 30th September 2024

Latest lowest rating:

1

Denied my money on maturity service disgraceful! Previously able to login online but suddenly stopped. After repeated requests for information and help I was totally ignored. Mat... Read more Reviewed on: 17th January 2025

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About this product

Shawbrook savings reviews can help you to find out more about life at Shawbrook. How easy is it to contact Shawbrook? And how friendly are they? Our Shawbrook savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Shawbrook Bank Savings reviews (1125)

Review of the Shawbrook Bank, Savings:

Breach of personal information handling

Shawbrook have let me down, 1) When I opened a business savings account in the company name, they decided to knock the information display of my personal and business accounts together. 2) They even changed my personal login credentials and would not change them back. 3) I asked them why and to separate the two logins, but they would not listen, making it out like they were doing me a favour. 4) In disgust, I closed the business account. 5) The accounts still persisted in appearing in the listing on their/my front navigation page. 6) I pointed this out and asked them to correct it. And there followed a lengthy mail conversation where they not only pretended to not understand the situation and asked for screenshots twice, but each time they replied it was a different person who did not seem to either understand the problem or irritatingly and incompetently kept cutting and pasting from a crib script - Very annoying. Finally I had a telephone conversation about the whole thing, and they made escalated it into a complaint. In the conversation, they indicated slantedly that they will raise this with the appropriate department, and see if something comes of it. Which I sensed as 'they are going to do nothing about it' and told them so there and then. A few weeks later they paid me a derisory sum for the troubles I had been through. The account front page display, with all the faults pointed out at the outset, persists to this day - they have actually done nothing about it! Reviewed on: 5th August 2024

Always a reliable savings provider whose products ar...

Always a reliable savings provider whose products are at competitive rates. Reviewed on: 29th February 2024

easy and clear to understand the offer

easy and clear to understand the offer and quick to open new account Reviewed on: 29th February 2024

Good rates and pleasant use interface

Consistently competitive savings rates and user-friendly web site. Shawbrook is my preferred bank for any surplus funds I have available for saving. Reviewed on: 29th February 2024

easy to use web site - good rates for savers - easy...

easy to use web site - good rates for savers - easy to apply for products Reviewed on: 29th February 2024

Very helpful on the phone.

Very helpful on the phone. Good at keeping in touch by text re. change of interest rates. Reviewed on: 29th February 2024

Total Satisfaction.

Total Satisfaction with handling of my savings accounts, very good interest rates Reviewed on: 29th February 2024

Recently opened a Savings Account and a Cash ISA wit...

Recently opened a Savings Account and a Cash ISA with this Bank. I found the process easy to follow, and most efficient. It all went smoothly and without a hitch, which is most re-assuring if they are looking after my hard earned money. The interest rates that they offer on their products are some of the best on the market. Very satisfied at the moment. Reviewed on: 29th February 2024

Always kept up to date with savings accounts g...

Always kept up to date with savings accounts good rates of interest. Reviewed on: 29th February 2024

Recently taken out an ISA.

I've recently taken out an ISA, found them to have the best interest rate at the time. Smooth transaction on their website, where I already had an account. Reviewed on: 29th February 2024

A real novelty!

Phones answered quickly (a real novelty!). Staff know what they are talking about. Soon sorted out my query. Reviewed on: 29th February 2024

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