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Sheilas Wheels: Car Insurance reviews

Name: Car Insurance
Rating: 2.73 (182 reviews)

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2.23

Based on 182 reviews, last reviewed 10th Feb 2025

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

31%

13%

49%

Latest highest rating:

5

Straightforward and easy to deal with. Just really straight forward and easy to deal with. The online portal is very easy to navigate but if you ever need to pick up the phone and speak to ... Read more Reviewed on: 4th September 2024

Latest lowest rating:

1

I lost my partner of 20 years in January Tried to sp... I lost my partner of 20 years in January Tried to speak to someone 2 Hours later finally got a human in a foreign land broken English first one put me... Read more Reviewed on: 10th February 2025

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About this product

Sheilas’ Wheels is part of the Esure brand, founded in 2005 to provide car insurance policies suited to women's needs, although the brand now provides insurance for both men and women. Find out what genuine customers have to say about the company by reading the Sheilas’ Wheels car insurance reviews on Smart Money People.

Alongside the usual benefits you’d expect from a car insurance policy, Sheilas’ Wheels offers handbag cover up to £200 within its comprehensive cover policy. Check out our Sheilas’ Wheels car insurance reviews to see if any existing customers have made a claim on this cover and how satisfied they were with the outcome. Perhaps you need an insurance policy that covers you to drive another vehicle? Or maybe your top priority is legal protection? Whatever your needs, see how genuine customers rate Sheilas’ Wheels.

Have you ever taken out a policy with Sheilas’ Wheels? We want to hear all of the pros and cons you may have experienced throughout your policy. Did you find the sign-up process simple, or perhaps, more complicated than you’d anticipated? Have you had to make a claim, and if so, were you satisfied with how this was handled? Did you make use Sheilas’ Wheels’ counselling service after an accident? Leave an honest Sheilas’ Wheels car insurance review on Smart Money People today. Together, we can increase trust and transparency in financial services.

Sheilas Wheels Car Insurance reviews (182)

Review of the Sheilas Wheels, Car Insurance:

Avoid sheils wheels - had to organise my own repair

Having spent over 2 hours on hold i finally made a claim. They emailed me the details of the garage they they had 'arranged'. I rang the garage 2 days later as we hadnt heard from them and they informed me that they were not an approved repairer for the car so couldn’t take the job. The insurance policy clearly states the make of the car, so why would they try and send the car to a garage that cant repair it? Unfortunately this got worse. I immediately rang Sheilas Wheels and the staff member wasn’t even aware that the garage wasn’t going to take the car! What a waste of 2 days. They then said they would ask a different garage. I rang that garage the following day and they informed me that they wouldn’t take a car as far out of their area. This happened for another 2 garages, all with the same issue – they wouldn’t repair a car unless it was in their area. So not only was the mistake made in the first place, but it was repeated 3 times! And each time, I have to ring the garage to find out and then tell sheilas wheels as they clearly have no system for checking or follow up. This went on for a week before they said i should arrange my own garage!!! Awful lack of follow up, and stupid waste of time. Reviewed on: 25th February 2024

Excellent service and hassle free

This company has been extremely customer focused from the minute I contacted them. Everything was straightforward and all the details transparent. I have had no issues whatsoever and highly recommend them. Reviewed on: 10th July 2019

Solid policy

sound and good value policy backed up with good customer service Reviewed on: 8th July 2019

Avoid

Avoid if you don't want to pay insane increases on your monthly premium. They won't price match their competitors so are happy to see current customers leave, clearly not bothered whatsoever about looking after them. Really poor customer care and service. Put the same review on Trustpilot and got a response essentially confirming that they would be happy for me to leave - needless to say that says it all and I certainly will not be renewing. Terrible. Reviewed on: 21st January 2019

What a rip-off

I had been with Sheila's Wheels for about 4 years for both my car and home/contents insurance; they always came out among the most competitively priced when I checked comparison websites so I was happy to stay with them. However when my car insurance renewal quote came through this time it seemed very high and certainly didn't rate among the most competitive on comparison websites. In fact their own website quoted me nearly 90 quid cheaper and Confused.com undercut even that. When I contacted them they immediately said they would match the price on their own website (but were noit interested in matching the one on Confused.com). They would however have happily charged me the asking price of their renewal quote had I not challenged. I politely declined their offer and went with another company. Very disappointed in Sheila's Wheels - as a result of their stance they also lost my custom when it came to renewing my home and contents policy the following month. Insurance companies spend a fortune on advertising to attract new customers so why do they treat the ones they already have like dirt - not to mention insulting our intelligence? It is beyond me! Reviewed on: 23rd September 2018

Good service

Have been with them for a few years now, would recommend Reviewed on: 22nd September 2018

Helpful, good value and reliable!

I have been with Shelia’s wheels several times for car insurance over the past ten years (through compare sites for good value for money). I have found them to be reliable, good value for money, and customer services are courteous and friendly and go above and beyond to help their customers. Reviewed on: 2nd September 2018

Easy and Simple

Easy and Simple is ideally what I want from my insurance... as well as being competitive in terms of price! I got that from Sheila’s Wheels! I would recommend them to friends and family. Reviewed on: 17th August 2018

Worst company ever, money grabbers, stay way clear!

Awful company, been with them for years, never claimed. Changed my car and got an increase in premium £250, even though the new car is a family type with a smaller engine than my previous sports cars. Nowadays it takes hours to get through to them on the phone and when you do, they just hang up on you. I believe it used to be a good company with competitive rates - now my advice: stay clear from these money grabbers! PS, The new insurance with a different firm cost me almost 50% less, so even with cancellation fees I'm still MUCH better off with the other insurer. Reviewed on: 6th August 2018

Disgraceful

Car has been in their garage Auto Crash Repairs for over 3 months. SW have never once called me to provide me with updates on the progress and the garage have fobbed me off each time I have had to chase. I have now reported them to the financial ombudsman as have had to complain 3 times and post online reviews like this one online and on social media for them even to look onto my file seriously. Pay a bit more and use someone else - its a disgrace Reviewed on: 20th July 2018

Excellent

Never had a problem or an issue always polite and friendly Reviewed on: 17th July 2018

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