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Sheilas Wheels: Car Insurance reviews

Name: Car Insurance
Rating: 2.73 (182 reviews)

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2.22

Based on 182 reviews, last reviewed 10th Feb 2025

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

31%

13%

49%

Latest highest rating:

5

Straightforward and easy to deal with. Just really straight forward and easy to deal with. The online portal is very easy to navigate but if you ever need to pick up the phone and speak to ... Read more Reviewed on: 4th September 2024

Latest lowest rating:

1

I lost my partner of 20 years in January Tried to sp... I lost my partner of 20 years in January Tried to speak to someone 2 Hours later finally got a human in a foreign land broken English first one put me... Read more Reviewed on: 10th February 2025

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About this product

Sheilas’ Wheels is part of the Esure brand, founded in 2005 to provide car insurance policies suited to women's needs, although the brand now provides insurance for both men and women. Find out what genuine customers have to say about the company by reading the Sheilas’ Wheels car insurance reviews on Smart Money People.

Alongside the usual benefits you’d expect from a car insurance policy, Sheilas’ Wheels offers handbag cover up to £200 within its comprehensive cover policy. Check out our Sheilas’ Wheels car insurance reviews to see if any existing customers have made a claim on this cover and how satisfied they were with the outcome. Perhaps you need an insurance policy that covers you to drive another vehicle? Or maybe your top priority is legal protection? Whatever your needs, see how genuine customers rate Sheilas’ Wheels.

Have you ever taken out a policy with Sheilas’ Wheels? We want to hear all of the pros and cons you may have experienced throughout your policy. Did you find the sign-up process simple, or perhaps, more complicated than you’d anticipated? Have you had to make a claim, and if so, were you satisfied with how this was handled? Did you make use Sheilas’ Wheels’ counselling service after an accident? Leave an honest Sheilas’ Wheels car insurance review on Smart Money People today. Together, we can increase trust and transparency in financial services.

Sheilas Wheels Car Insurance reviews (182)

Review of the Sheilas Wheels, Car Insurance:

Avoid sheils wheels - had to organise my own repair

Having spent over 2 hours on hold i finally made a claim. They emailed me the details of the garage they they had 'arranged'. I rang the garage 2 days later as we hadnt heard from them and they informed me that they were not an approved repairer for the car so couldn’t take the job. The insurance policy clearly states the make of the car, so why would they try and send the car to a garage that cant repair it? Unfortunately this got worse. I immediately rang Sheilas Wheels and the staff member wasn’t even aware that the garage wasn’t going to take the car! What a waste of 2 days. They then said they would ask a different garage. I rang that garage the following day and they informed me that they wouldn’t take a car as far out of their area. This happened for another 2 garages, all with the same issue – they wouldn’t repair a car unless it was in their area. So not only was the mistake made in the first place, but it was repeated 3 times! And each time, I have to ring the garage to find out and then tell sheilas wheels as they clearly have no system for checking or follow up. This went on for a week before they said i should arrange my own garage!!! Awful lack of follow up, and stupid waste of time. Reviewed on: 25th February 2024

STAFF HELPFUL

NEVER MADE A CLAIM, BUT NO PROBLEM WITH RENEWAL ALWAYS COMPETIVELY PRICED Reviewed on: 17th July 2018

Worst insurance company ever

Absolutely horrendous company. We were involved in a collision after a driver pulled out in front of us. Esure unfortunately represented both parties and refused to investigate the accident and applied partial liability to both parties. I assume because its better for them to raise both our insurance premiums and save the expense of investigating the claim at all, nevermind correctly. After chasing them up and hounding them they eventually provided a courtesy car that should have been offered and provided at the time of the claim. Only for them to take it back almost 2 weeks earlier than agreed leaving us whitout a car whilst trying to replace the one that they wrote off rather than repair. They didnt even communicate to us that they were taking the courtesy car off hire, a confused rental agent called us apologising that they were going to need the car back today. Each time we called the insurance agent they were rude and abrupt. Uncurteous and unhelpful. We will never do bussiness with them again and advise anyone else to avoid them like the plague.if i could givem minus stars i would. Reviewed on: 30th May 2018

Always the cheapest for me

Shields wheels has always been cheapest for me, easy and efficient service when I had an accident and made a claim. Also offer multi car discount, when my renew came in although i was pleased with the price i rang up anyway and another 10% was taken off. Always excellent customer service on the telephone. Reviewed on: 13th November 2017

Best car insurer I've ever used

I have been with Shiela's wheels for my car insurance for many years now as I always get the best price and whenever I have required their service the customer support is always very friendly, efficient and no hassle. I highly recommend them. Reviewed on: 20th September 2017

Fantastic customer service

Fantastic phone and online service. Thoroughly recommended. Reviewed on: 8th September 2017

Great service at reasonable price

Easy to deal with people with a website that's simple to navigate and a very competitive price. Reviewed on: 24th August 2017

Good service

Very helpful , it was the cheapest that I could get that day Reviewed on: 17th August 2017

Brilliant

Excellent service - and they insure men too! Reviewed on: 14th August 2017

Cheapest I could find.

Very happy with the price and service received. Reviewed on: 10th August 2017

Mixed bag

The most annoying thing about Sheila s wheels is how they never reward loyal customers. So each year you have to go on a comparison website get a cheaper quote (with sheilas wheels) cancel your existing policy and renew via the comparison site. even when you call you get told to do this- just so bureaucratic. They are also slow to send out documentation to prove your no claims bonus. Otherwise their customer service is friendly and informative. Reviewed on: 2nd August 2017

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