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Skipton Building Society: Savings reviews

Name: Savings
Rating: 4.4 (72 reviews)

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4.42

Based on 72 reviews, last reviewed 28th Jan 2025

1400% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

67%

19%

Latest highest rating:

5

Straightforward and smooth from start to finish Straightforward and smooth from start to finish Reviewed on: 28th January 2025

Latest lowest rating:

1

Cannot transfer funds, no customer service solution My Husband has (soon to be had) a savings account with Skipton for 1 yr. He wanted to move some funds but the app said he needed to use his nominated ... Read more Reviewed on: 7th October 2024

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About this product

Skipton Building Society savings reviews can help you to find out more about life at Skipton Building Society. How easy is it to contact Skipton Building Society? And how friendly are they? Our Skipton Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Skipton Building Society Savings reviews (72)

Review of the Skipton Building Society, Savings:

A clunky not so ethical building society

Has some great products including low value fixed savings, and reg savers, plus the app is easy to use. One of my accounts matured, but getting the money out required logging into the desktop and setting up nominated bank account.. for each of the accounts I had; 4. Took more effort than needed, and meant I received 4 paper letters to confirm the changes. They're powered by Barclays which has terrible green credentials, ill fitting for the ethics of a building society. Reviewed on: 9th September 2024

Reply from Skipton Building Society Hello Richard. Thank you for taking the time to share your feedback with us. Many thanks - Leah Response date: 17th September 2024

Great remortgage experience

I remortgaged to Skipton and have found the process to be very straightforward and have had a good experience with Natalie. Reviewed on: 27th January 2025

Reply from Skipton Building Society Hi Lucy, thank you for your review. We strive to make the re-mortgage process as smooth and stress-free as possible for our members - Natalie will be thrilled to hear your feedback! - Leah Response date: 29th January 2025

amazing and incredible and very good

amazing and incredible and very good Reviewed on: 27th January 2025

Reply from Skipton Building Society Hello Amaan, thank you for your review. We're thrilled to hear that you're happy with our service! - Leah Response date: 29th January 2025

Always have the time to talk to you like a human and...

Always have the time to talk to you like a human and not just a stat Reviewed on: 27th January 2025

Reply from Skipton Building Society Hello Jabs, thank you for your review. We aim to provide the best possible service for our members, so your feedback means a lot to us! - Leah Response date: 29th January 2025

Great customer service from the staff in branch maki...

Great customer service from the staff in branch making my fixed rate maturity easy and quick. Had a lovely chat with the staff who told me about my benefits being with Skipton Reviewed on: 16th January 2025

Reply from Skipton Building Society Hello Jasmin, thank you for your review. It's great to hear that you're happy with our services and our branch team were able to support you. If you need anything further, please feel free to reach out to us at [email protected] - Georgia Response date: 22nd January 2025

I’ve had a savings account with Skipton for many yea...

I’ve had a savings account with Skipton for many years, and in recent years opened an ISA. The process was so smooth and the staff so helpful. I also have the mobile banking app which is so easy to use Reviewed on: 14th January 2025

Reply from Skipton Building Society Hello Charlotte, thank you for your review. We're delighted to hear that you're happy with our services and we value your long term membership! Many thanks - Leah Response date: 15th January 2025

Cannot transfer funds, no customer service solution

My Husband has (soon to be had) a savings account with Skipton for 1 yr. He wanted to move some funds but the app said he needed to use his nominated phone (he only has one phone) however his phone would not let him enter the secure number. He called customer service to ask for support and they said they could do nothing as his only phone was not registered... To get his phone activated he had to take in photo ID to a branch, (as branches are closing) the nearest is central London and will take a 4hr round trip. Alternatively he can wait 3-5 days for a form and get his ID verified by a solicitor. Neither option are very modern or user friendly. He is now writing to the CEO Stuart Haire, [email protected] to complain about this unacceptable process which only became apparent when he wanted to move money and will now take approx 14 days to do and he will miss the deadline he needs to meet. Reviewed on: 7th October 2024

Reply from Skipton Building Society Hello Georgie. We are sorry to hear of your Husband's experience. Please could he reach out to us at [email protected] where we can look into this for him. Thank you - Leah Response date: 10th October 2024

Overall.

At present they have competitive rates and a presence on my High Street. Reviewed on: 4th September 2024

Reply from Skipton Building Society Hello, thank you for your 5* review. We're glad you're happy with Skipton. Thank you - Leah Response date: 17th September 2024

Seamless, easy LISA

I had a Skipton LISA for a number of years, everything was easy to set up, the app was easy to use and navigate and when i came to buy a house with that money as the deposit the whole process was seamless. Reviewed on: 18th June 2024

Reply from Skipton Building Society Hi there, thanks for your lovely comments. We're so glad to hear you had a smooth journey with Skipton. If you'd like to learn more about the products and services we have to offer, please reach out to us at [email protected]. Thanks - Georgia Response date: 24th June 2024

Rewards loyalty and excellent to deal with

Skipton have rewarded loyal savers more than most banks and building societies over the past year, and have been a pleasure to deal with whenever I've needed to contact them. The product terms are often very clear and they provide excellent flexibility for savers. They are one of my favourite financial institutions andI'll remain a customer for many years to come. Reviewed on: 11th April 2024

Reply from Skipton Building Society Hello, thank you for your review. We're passionate about giving more to our members, so it's great to hear you're happy with our products and services. If you require anything further, please reach out to us at [email protected]. We're also available via social media 8am-8pm through the week. Thanks - Leah Response date: 25th April 2024

Professional, helpful and decent without pressure.

Excellent advice given and time spent on investing for better savings. No intrusive or controlling behaviour just incredibly helpful, actually knowledgeable and professional from the call centre to the bank staff especially at Ilkley. Super clear communication and actively try to help you not just sign you up. It’s like having an accountant, investment advisor and expert all in one and you still don’t feel pressured. Been wonderful so far for my savings. Reviewed on: 10th April 2024

Reply from Skipton Building Society Hello, thank you for the lovely feedback. It's great to hear you're happy with our services! If you'd like to discuss anything further, please don't hesitate to email us at [email protected]. We're also available via social media 8am-8pm through the week. Thank you - Leah Response date: 25th April 2024

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