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Skipton Building Society: Savings reviews

Name: Savings
Rating: 4.46 (96 reviews)

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4.50

Based on 96 reviews, last reviewed 26th Mar 2025

3400% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

70%

18%

Latest highest rating:

5

nt twelve months ago. Opened an account twelve months ago. Always polite service when l have to visit. Noticed other staff being really helpful + patience to help others. Reviewed on: 26th March 2025

Latest lowest rating:

1

As a long-standing customer you gave me terrible ser... As a long-standing customer you gave me terrible service today. Your systems are lousy. You have lost me forever and I shall be investing in the Natio... Read more Reviewed on: 13th March 2025

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About this product

Skipton Building Society savings reviews can help you to find out more about life at Skipton Building Society. How easy is it to contact Skipton Building Society? And how friendly are they? Our Skipton Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Skipton Building Society Savings reviews (96)

Overall good

overall good but i do think that the app is not great & could be far more advanced like others. The rates are not always the best but very competitive Reviewed on: 27th January 2025

Reply from Skipton Building Society Hello, thank you for taking the time to share your review with us. We appreciate your feedback. If there's any specific enhancements you'd like to suggest for the Skipton App, please let us know at [email protected]. Many thanks - Leah Response date: 30th January 2025

Excellent customer service

Great service always on the telephone. Really enjoy the skipton app Reviewed on: 27th January 2025

Reply from Skipton Building Society Hi there, it's brilliant to hear that you've found our service helpful and our app user-friendly. Your feedback is appreciated - Leah Response date: 30th January 2025

My friend finds Skipton Building Society’s savings p...

My friend finds Skipton Building Society’s savings products reliable, with competitive interest rates and excellent customer service Reviewed on: 27th January 2025

Reply from Skipton Building Society Hello, it's great to hear this positive feedback! Thank you for your 5* review - Leah Response date: 29th January 2025

I called them and they picked up the call straight a...

I called them and they picked up the call straight away and they were more than happy to help me. They hire inside UK too. Reviewed on: 27th January 2025

Reply from Skipton Building Society Hi Nav, thank you for your review. We're pleased to hear you've found our team helpful. This is certainly the outcome we strive for! - Leah Response date: 29th January 2025

Great remortgage experience

I remortgaged to Skipton and have found the process to be very straightforward and have had a good experience with Natalie. Reviewed on: 27th January 2025

Reply from Skipton Building Society Hi Lucy, thank you for your review. We strive to make the re-mortgage process as smooth and stress-free as possible for our members - Natalie will be thrilled to hear your feedback! - Leah Response date: 29th January 2025

amazing and incredible and very good

amazing and incredible and very good Reviewed on: 27th January 2025

Reply from Skipton Building Society Hello Amaan, thank you for your review. We're thrilled to hear that you're happy with our service! - Leah Response date: 29th January 2025

Always have the time to talk to you like a human and...

Always have the time to talk to you like a human and not just a stat Reviewed on: 27th January 2025

Reply from Skipton Building Society Hello Jabs, thank you for your review. We aim to provide the best possible service for our members, so your feedback means a lot to us! - Leah Response date: 29th January 2025

Great customer service from the staff in branch maki...

Great customer service from the staff in branch making my fixed rate maturity easy and quick. Had a lovely chat with the staff who told me about my benefits being with Skipton Reviewed on: 16th January 2025

Reply from Skipton Building Society Hello Jasmin, thank you for your review. It's great to hear that you're happy with our services and our branch team were able to support you. If you need anything further, please feel free to reach out to us at [email protected] - Georgia Response date: 22nd January 2025

I’ve had a savings account with Skipton for many yea...

I’ve had a savings account with Skipton for many years, and in recent years opened an ISA. The process was so smooth and the staff so helpful. I also have the mobile banking app which is so easy to use Reviewed on: 14th January 2025

Reply from Skipton Building Society Hello Charlotte, thank you for your review. We're delighted to hear that you're happy with our services and we value your long term membership! Many thanks - Leah Response date: 15th January 2025

Cannot transfer funds, no customer service solution

My Husband has (soon to be had) a savings account with Skipton for 1 yr. He wanted to move some funds but the app said he needed to use his nominated phone (he only has one phone) however his phone would not let him enter the secure number. He called customer service to ask for support and they said they could do nothing as his only phone was not registered... To get his phone activated he had to take in photo ID to a branch, (as branches are closing) the nearest is central London and will take a 4hr round trip. Alternatively he can wait 3-5 days for a form and get his ID verified by a solicitor. Neither option are very modern or user friendly. He is now writing to the CEO Stuart Haire, [email protected] to complain about this unacceptable process which only became apparent when he wanted to move money and will now take approx 14 days to do and he will miss the deadline he needs to meet. Reviewed on: 7th October 2024

Reply from Skipton Building Society Hello Georgie. We are sorry to hear of your Husband's experience. Please could he reach out to us at [email protected] where we can look into this for him. Thank you - Leah Response date: 10th October 2024

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