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Smile Bank: Current account (discontinued) reviews

Name: Current account (discontinued)
Rating: 4.50 (111 reviews)

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4.50

Based on 111 reviews, last reviewed 24th Mar 2026

83% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

59%

18%

20%

Latest highest rating:

5

Fussfree app, excellent service. 5 stars Fussfree app and online usage. Been with them since 2002 and started using the current account again after trying smile and Santander.. No contest.. s... Read more Reviewed on: 24th March 2026

Latest lowest rating:

1

Failing to provide an adequate service have been a customer for almost 25 years, and service now seems to be at the worst level in all of that time. Anything more than a nominal payment wit... Read more Reviewed on: 19th March 2024

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About this product

Smile Bank stopped offering current accounts in 2025.

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Smile Bank Current account (discontinued) reviews (111)

Simple and honest

An ethical company with an account that is simple to use and easy to access Reviewed on: 8th December 2019

Honest and siomple

An easy account to manage. No frills just easy to use Reviewed on: 8th December 2019

Easy peas online squeezy

Smile has provided my banking facilities for almost two decades. I like what they do, I have no plans to change. Reviewed on: 20th November 2019

New app.

I live abroad now and had much difficulty with the card reader. We're excited to hear about the new app. But now it is not available in my country. What happened to international banking?? Reviewed on: 10th June 2019

Great banking but no local bank

Love using Smile and they’ve always been very helpful with any queries. They’re very flexible. But we have no branch in our town now which is not so good. Reviewed on: 31st May 2019

Left behind

I opened a smile account a long time ago when it was one of two internet only banks. Shane it didn't change for years and then when it did try to improve its app it made a mess of it. I looked around and found a new bank that made banking really easy so I closed my smile account. Reviewed on: 9th February 2019

Good banking experience

Always efficient service and good understanding of customer needs. Reviewed on: 19th January 2019

Excellent Personal Service

Really impressed with how Smile Bank deal on a personal level with their customers. It's a bank which makes you feel valued. Reviewed on: 13th January 2019

Good in theory

I liked the fairtrade element of this and that you could use the over the counter services at the Co-operative and Post Office but they keep closing the branches of the Co-operative near me and I hate the new website design Reviewed on: 8th December 2018

Decent and clear web site plus ethical policy

Ethical policy (as part of Co-op Bank) Faster payments Web site easy to use Reviewed on: 22nd November 2018

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