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Starling Bank: Business Account reviews

Name: Business Account
Rating: 4.92 (7570 reviews)

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4.89

Based on 7,570 reviews, last reviewed 9th Feb 2025

300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

96%

Latest highest rating:

5

A fantastic business account. A fantastic business account. Does what it says on the tin, without any fuss Reviewed on: 9th February 2025

Latest lowest rating:

1

Absolutely avoid. Absolutely avoid. Terrible customer experience, from a bank that won’t even allow you to control your own money, nor give you even bother to give you ... Read more Reviewed on: 25th July 2024

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About this product

Starling’s business account is changing the way businesses bank. It’s stacked with powerful money management tools, integrations with useful accounting services, and supported by human customer service agents 24/7. Starling has been named Best Business Account Provider at the British Bank Awards in 2021. If you’re a business account customer, leave a review below.

Starling Bank Business Account reviews (7570)

Review of the Starling Bank, Business Account:

Best Business Bank!

My business account was easy to set up, hassle free, no red tape, just what every entrepreneur needs! Reviewed on: 14th January 2022

No receipt for fee transaction (Euro to £)

I have had a personal account and sole trader account for more than 4 years with Starling and everything always worked well (€ and £ accounts). I then set up a Ltd company so I created a business account with Starling and I was very disapointed. First thing is that we are not able to open € business account at the moment so when you receive money in € you pay a 2% fee which is quite high but fair enough. The real problem is that you have absolutely no chance to have any statement of this fee when you have received the money (which I needed to expense it but also because I thought it would naturally be my right to ask for it). Here the copy/paste messages from someone at their Help center in the live chat (who is always helpful to be fair): "I had a further look into this for you and I can see that our app does not show how the exact fee that was applied when receiving the transfer. The exchange and the fees are done automatically by the system. I do apologise about this" "From what I can see and from what I have been advised by my other colleagues, we do not specifically issue a statement of the fee as all of this is done automatically." It does seem very strange for me that a bank is even allowed to do that and not show you a sum up of the fees you pay for a transaction. It would be great if you could change that Starling! Reviewed on: 18th March 2024

Reply from Starling Bank Hi there, we're sorry to hear this. When you click into the transaction, it'll outline the fee and conversion rate, however we don't provide statements for this. We'll share your feedback with our team for you. Team Starling Response date: 20th March 2024

As a business this bank is everything we need , all...

As a business this bank is everything we need , all ways helpful and professional. Reviewed on: 18th March 2024

Excellant services since account opening.

Excellant services since account opening. We have been with them since last 2 years and are completely satisfied with their services. Highly recommended for small businesses. Reviewed on: 18th March 2024

It's not a bank but an app which got banking license.

I have been dealing with Starling Bank for nearly 3 years and in my experience they are not a bank but actually an app which somehow got banking license. Their staff knowledge and policies reflect no understanding of banking. Reviewed on: 18th March 2024

Reply from Starling Bank Hi Yahya, thanks for your email. We are sorry to hear that you did not a positive experience with us, but we can assure you that we are a fully regulated bank, but of course we aim to work in order to improve our features and services. Thanks. Starling Bank. Response date: 20th March 2024

Great bank

Never had a bad experience with Starling, great bank, no hassle Reviewed on: 18th March 2024

Better than the rest

The app is so helpful and they have really thought about adapting small things that are really useful to the user. They app is much more helpful that other business banking apps. Reviewed on: 18th March 2024

Great service

Bank service is excellent and when contacted so helpful Reviewed on: 18th March 2024

I feel Starling is a bank that listens to business c...

I feel Starling is a bank that listens to business customers and gives us the tools we need to make running business banking frictionless. Reviewed on: 18th March 2024

I only use the online banking.

I only use the online banking.Very easy and efficient to use.Hassle free and convenient I have recommended Starling to some other f my friends for their business banking. Reviewed on: 18th March 2024

I never thought I could love a bank.

I never thought I could love a bank...but I love this one Reviewed on: 18th March 2024

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