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Starling Bank: Business Account reviews

Name: Business Account
Rating: 4.92 (7567 reviews)

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4.89

Based on 7,567 reviews, last reviewed 25th Aug 2024

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

96%

Latest highest rating:

4

They're a great bank who make it easy to open an acc... They're a great bank who make it easy to open an account Reviewed on: 25th August 2024

Latest lowest rating:

1

Absolutely avoid. Absolutely avoid. Terrible customer experience, from a bank that won’t even allow you to control your own money, nor give you even bother to give you ... Read more Reviewed on: 25th July 2024

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About this product

Starling’s business account is changing the way businesses bank. It’s stacked with powerful money management tools, integrations with useful accounting services, and supported by human customer service agents 24/7. Starling has been named Best Business Account Provider at the British Bank Awards in 2021. If you’re a business account customer, leave a review below.

Starling Bank Business Account reviews (7567)

Review of the Starling Bank, Business Account:

Absolutely avoid.

Absolutely avoid. Terrible customer experience, from a bank that won’t even allow you to control your own money, nor give you even bother to give you a reason why. As a Product Designer I can also confidently say the user experience is comical. Rather than drawing focus to the funds in your account, they prioritise how much you’ve spent that day by drawing contrast to this, rather than what you have available. The staff are rude, unhelpful and not remorseful in the slightest. The last straw for me was when my sister desperately needed me to send some money to her and Starling blocked it. When I asked why they refused to tell me. Reviewed on: 25th July 2024

Reply from Starling Bank Hi Connor, Thanks for bringing this to our attention. We're really sorry to hear about your experience. We appreciate how important it is to have control over your money. As a regulated and responsible bank, we sometimes review payments to keep us and our customers safe from potential fraud. We'll only reject a payment if we have reasons to believe an account isn't safe. Please be assured we don't make these decisions lightly. If you have any questions or concerns about this, please don't hesitate to get in touch with us by phone or via the in-app live chat - we're available 24/7 and happy to help further. Team Starling Response date: 26th July 2024

Fits really well with my accounting software

simple sign up, easy to use, keeps me informed, easy access to all info, great for quick checks of balance and activity, connects really well to my accounting software so my business overview is always current - love the app Reviewed on: 16th April 2024

Good app and service would recommend to all my frien...

Good app and service would recommend to all my friends and family Reviewed on: 16th April 2024

The best business acount

The best business acount. You can rely on this bank Reviewed on: 16th April 2024

Simple and efficient.

Simple and efficient. Just what you need for a business account. No unnecessary paperwork. Reviewed on: 16th April 2024

Excellent support and customer service

My husband had a business account with Starling. He passed away unexpectedly 2 years ago and Starling were so helpful in helping me deal his business affairs and the account in difficult circumstances. He also had accounts with other banks who's systems were very complicated and customer service poor which added a lot of stress to the situation. I can't thank Starling enough. I also have a business account with Starling - the set up process was easy to follow and secure. The app is easy to use and does everything I need it to from a business perspective. I can't rate Starling highly enough on all fronts. Reviewed on: 15th April 2024

Reply from Starling Bank We're very sorry to hear about your loss Katy. We're thankful that our team were there to support you during a difficult time. Thank you for sharing your thoughts with us. We're happy to know you're finding your business account useful. Sending our well wishes to you. Team Starling Response date: 16th April 2024

Absolutely no fuss and all seems to work!

Absolutely no fuss and all seems to work! Never any issues at all. And on the 2 occasions I had a question you get a prompt response. Reviewed on: 15th April 2024

Small Business

Excellent add ons and a minimum charge for services Reviewed on: 15th April 2024

Easy management and visibility of your money

From the get go, free, functional and with a host of useful features that make organising and making my funds more visable much easier Reviewed on: 15th April 2024

Never had a problem.

Never had a problem. Easy to use. Reviewed on: 15th April 2024

I have bank with Starling for several years both per...

I have bank with Starling for several years both personally and commercially. I cannot fault their service or value for money. Reviewed on: 15th April 2024

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