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Starling Bank: Current Account reviews

Name: Current Account
Rating: 4.95 (27356 reviews)

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4.94

Based on 27,356 reviews, last reviewed 22nd Apr 2025

711% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It’s easy to bank with Starling. It’s easy to bank with Starling. I know where my money is, I can save for things easily, and I know they’re not investing in anything unethical (like ... Read more Reviewed on: 22nd April 2025

Latest lowest rating:

2

Poor customer service and dispute resolution Poor customer service and dispute resolution Reviewed on: 1st March 2025

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About this product

Starling Bank offer a current account that allows you to track your spending across 56 categories.

You can manage your current account through Starling Bank’s award-winning app. Current accounts include the option to set up Saving Spaces which are like virtual change jars within your account.

Starling Bank current account reviews help you find out what it’s like to be a customer. If you’ve used Starling Bank before, you can also leave a review and share your experience.

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Starling Bank Current Account reviews (29)

Just will not listen

When I first started with Starling, they were great. Now however, I find they treat their customers with some disdain. My experience with their feedback process ('starlingbank dot com/contact/') is if you use it, they email you back and tell you to go to the app. If you've crafted a detailed email with your feedback originally, then you are told to go to the app which is limited to 500 characters, you could come unstuck. Challenging for anyone who has communication challenges wishing to articulate feedback effectively. They also do not respond to any feedback submitted. So I officially complained, Starling upheld my complaint and agreed their web site is misleading in this regard, but five months later, no change to their website. As this is not a financial matter involving money, the FCA will not look into this. So Starling just continues to ignore and mislead its customers with regards to feedback. Reviewed on: 15th March 2025

Not Impressed!!!

I'm not impressed with paying fees for depositing my own mo ey into my own account!!! Reviewed on: 12th April 2024

Reply from Starling Bank Hi Lee, thanks for your review. Personal and joint customers can deposit £1,000 each calendar year free of charge at the Post Office. For all deposits greater than this, we will charge you a fee of 0.7% of the amount over £1,000 that you deposit. Team Starling. Response date: 24th April 2024

Withdrawal of funds

Withdrawal of funds is my only issue as being limited to £300 per day via ATM or the post office can be restrictive Reviewed on: 12th April 2024

Reply from Starling Bank Hi Graham, thanks for your review. We'll share this as feedback with our team for you. Team Starling Response date: 25th April 2024

Unable to get business account when others in my tra...

Unable to get business account when others in my trade have an account Reviewed on: 12th April 2024

Pund/Euro account essential for me.

Overall good with Euro account essential for me. When I asked for a modest overdraft facility, they were extremely cautious though, which is the only reason why I stay with another main bank. Reviewed on: 12th April 2024

Don’t feel backed up, when I have a complaint or dis...

Don’t feel backed up, when I have a complaint or dispute, always been questioned as if I have done a crime Reviewed on: 12th April 2024

Good support but hostility towards cryptocurrency tr...

Good support but hostility towards cryptocurrency transactions is outdated and shows an old fashioned mindset, rather than a progressive one. Have moved to Monzo. Additionally advertise an overdraft feature but despite having a flawless credit record I’ve still not managed to get approved for one of these elusive features - I’m starting to believe they don’t exist Reviewed on: 13th March 2024

Reply from Starling Bank Hi Jordan, thanks for your review. At Starling, we constantly review our position in relation to financial crime. We consider crypto activity to be high risk. We’ve taken the decision to prevent all card payments to crypto merchants and to implement further restrictions on outgoing and incoming transfers. We will not charge customers for declined payments. This may change in the future, we'll be sure to raise this as feedback. Thanks again, Team Starling. Response date: 20th March 2024

Starling Bank

It was easy to move to Starling and easy to use the App and review my outgoing and check my income Reviewed on: 17th January 2024

Reply from Starling Bank Hi Andy, We're really happy to hear your move was so smooth and the app is working well for you! It's great to hear you can check incoming and outgoing payments easily. Many thanks for the kind review, Team Starling Response date: 20th March 2024

Very poor savings rates

Great for banking. Very unimpressed by their poor interest rates Reviewed on: 1st June 2023

Good

Good experience nicccccccccccccc Reviewed on: 5th April 2023

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